IT Support Technician

The IT Support Technician is responsible for providing on-site IT support to managed services clients, ensuring timely and effective resolutions to technical issues that cannot be handled remotely. This position involves deploying new equipment, troubleshooting on-site network issues, and performing hands-on maintenance of IT infrastructure. Additionally, the role provides limited administrative access to make changes to Windows Servers, basic networking, and firewall configurations under established guidelines., * Technical Support and Issue Resolution

• Provide remote or on-site troubleshooting and resolution of IT issues, including hardware, software, and network connectivity problems.
• Deploy and configure workstations, printers, and peripherals at client locations.
• Perform basic network troubleshooting, including physical cable management, switch configurations, and connectivity testing.
• Resolve issues that cannot be addressed remotely by the Support Desk, such as system failures or unresponsive endpoints.
• Assist in performing scheduled maintenance and system updates at client sites.
• Equipment Installation & Configuration
• Install and set up new desktops, laptops, monitors, and other IT hardware.
• Perform initial configuration of Windows operating systems and user accounts.
• Assist with the physical setup of network infrastructure, including patch panel management, wireless access points, and firewall connections.
• Maintain accurate documentation of deployments, including asset tagging and inventory updates.
• Customer Communication & Satisfaction
• Ensure regular client updates on ticket status, estimated resolution time, and next steps.
• Provide a professional and customer-focused experience during all interactions.
• Build and maintain trusted advisor relationships with key customer stakeholders.
• Document, record, and maintain troubleshooting details and resolutions in the internal ticketing system.
• Process & Documentation Management
• Maintain accurate and up-to-date client system documentation.
• Open and manage support tickets with third-party vendors and telecom providers as required.
• Contribute to the company’s knowledge base by creating and updating internal documentation.
• Additional Responsibilities
• Assist with shipping, receiving, and preparing hardware for client deployment.
• Participate in required vendor training and certification programs.
• Identify and report potential service expansion or product sales opportunities to the sales team.
• Maintain a professional appearance and demeanor when interacting with clients and coworkers.
• Perform other duties as assigned by management.

Do you have experience in Technical documentation?, * Strong knowledge of Windows Desktop Operating Systems.

• Familiarity with Windows Server environments and basic administration.
• Working knowledge of networking principles, including: TCP/IP, DNS, DHCP, and basic firewall configurations.
• Experience with remote desktop tools and troubleshooting remote access issues.
• Familiarity with Office 365, email administration, and cloud-based solutions.
• Basic understanding of cybersecurity best practices.
• Exceptional customer service and communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently, prioritize tasks, and make decisions with minimal supervision.
• Strong attention to detail and documentation practices.

EDUCATION, TRAINING, AND EXPERIENCE

• 2+ years of experience supporting end-user IT with a college degree in IT, Computer Science, or a related field; or 4+ years of experience supporting end-user IT issues in a professional setting.
• Relevant certifications (CompTIA A+, Network+, or Microsoft Modern Desktop Administrator) preferred., * IT support: 2 years (Required)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

InfiniTech Consulting, a Managed IT Services specialist and enterprise System Integrator, is seeking an experienced IT Support Technician responsible for supporting a diverse set of technology for its customers. This role performs systems integration and support of Desktop Computers, Microsoft Servers, Microsoft Cloud Services, Network and Wireless devices.