IT Helpdesk Technician

As an IT Helpdesk Technician you will be responsible for the following:

• Diagnose system hardware software issues
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide occasional service call support
• Prepare hardware and software as needed
• Initiates on-boarding procedures for new users and end points into the system
• Provide hardware support, printer, and printing support
• Assist the team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Participate in company-wide IT projects and initiatives
• Participate in on-call rotation for after-hours coverage
• Provide office coordination and communication of technical support topics/issues of interest
• Work with Systems Administrators and Network Engineers in performing IT infrastructure processes and procedures as assigned
• Work with various network mapping and diagnostic tools
• Work with 3rd party vendor for site upgrades, outages, updates, downtimes, coordinate with building users and act as point of contact for users
• Design of innovative solutions for unique technology problems
• Maintaining detailed notes, documentation, and updates to staff and End Users
• Perform other duties as needed

Do you have experience in Technical documentation?, Do you have a High school diploma or GED?, * How many years of professional IT support experience do you have?

• Do you hold any of the following certifications: CompTIA A+, Network+, Security+, Microsoft, etc.?
• Rate your experience with Microsoft 365 administration (none / basic / intermediate / advanced).
• Have you worked in a Managed Service Provider (MSP) environment before? (MSP experience is a real differentiator; the multi-client context is a different muscle than internal IT.)

Education:

• High school or equivalent (Required)

Experience:

• IT Helpdesk: 2 years (Required)

Pulled from the full job description

• Professional development assistance
• Paid time off