IT Support Specialist

Join ProMach and shine. Whether you’re creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist-whatever drives you.

At ProMach, you’ll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

This role is responsible for day-to-day end-user support, light systems administration, and overall IT site ownership. The ideal candidate is a hands-on technologist who is equally comfortable resolving a printer jam, managing Active Directory accounts, and coordinating with hardware vendors and who takes pride in keeping a site running smoothly.

This is a broad, highly visible role. You will be the face of IT at your site, and your ability to build trust with end users and escalate effectively to central IT teams is as important as your technical skills.

This position reports to Business Unit IT leadership. While responsible for day-to-day IT operations, all strategic decisions, system design changes, and major modifications are directed by Business Unit IT leadership., * Maintain and support Windows Server environments (2016 - 2025) and Hyper-V virtual infrastructure

• End User support for desktops, laptops, mobile devices, printers, and business & productivity applications
• Perform system patching and updates using N-able
• Monitor system performance, uptime, and overall environment health
• Provide onsite support for the Statham location and remote support for an out-of-state site
• Administer Active Directory including user setup, deactivation, and access management
• Maintain backup and recovery processes and follow corporate cybersecurity procedures
• Manage IT assets including hardware inventory, software licensing, and lifecycle tracking
• Maintain documentation including SOPs, onboarding/offboarding processes, and support procedures
• Coordinate with vendors and support projects as directed by Business Unit IT leadership
• Execute all work in alignment with established IT standards and direction, In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate’s potential starting rate of pay.

Do you have experience in Vendor coordination?, * Experience with Windows Server, Hyper-V, and Active Directory

• Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, switching/routing)
• Experience with patch management tools such as N-able or similar
• Experience supporting multi-site environments (onsite and remote)
• Proven ability to manage daily IT operations independently
• Strong troubleshooting, organization, and prioritization skills
• Excellent communication and customer service mindset
• Demonstrated ability to operate effectively within established IT standards and processes
• Ability to appropriately escalate and obtain IT leadership approval for changes outside of routine support and maintenance

Preferred Experience:

• Experience in a manufacturing environment
• Experience with SharePoint and Access databases
• Familiarity with backup solutions (e.g., Barracuda, Veeam)

What’s in it for you?

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

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ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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