IT Support Engineer

We are seeking a skilled and customer-focused Tier 2 MSP Engineer to join our team. This role is responsible for handling escalated support requests, troubleshooting complex technical issues, and maintaining client environments across a variety of platforms. The ideal candidate has strong technical depth, thrives in a fast-paced MSP environment, and enjoys working directly with clients to deliver exceptional service., * Provide advanced Tier 2 technical support for client environments

• Diagnose and resolve complex issues across workstations, servers, and networks
• Support and maintain Microsoft environments including Windows Server, Active Directory, and Microsoft Entra ID
• Manage networking components including firewalls, VPNs, switching, DNS, and DHCP
• Perform system updates, patching, and preventative maintenance
• Collaborate with Tier 1 technicians to resolve escalated issues and provide mentorship
• Document work thoroughly in the ticketing system and maintain accurate client records
• Assist with onboarding, infrastructure upgrades, and IT projects
• Follow security best practices and help ensure client environments remain compliant and secure
• Deliver clear and professional communication to clients and internal teams
• Must live in or commute to Denver, CO and surrounding cities

Do you have experience in Customer communication?, * 3-5+ years of IT support experience, preferably in an MSP environment

• Strong experience with Microsoft Windows and Windows Server
• Experience with Active Directory and Microsoft Entra ID
• Knowledge of core networking - TCP/IP, DNS, DHCP, VPN
• Experience with VMware or Hyper-V
• Exposure to Azure or AWS is a plus
• Strong troubleshooting and communication skills
• Experience with MSP tools including RMM, PSA, and ticketing systems preferred
• Knowledge of cybersecurity tools and practices preferred
• Familiarity with backup and disaster recovery solutions preferred
• CMMC, ISO 27001, HIPAA, or PCI experience preferred

$70,000 - $90,000 a year - Full-time, Pulled from the full job description

• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Paid holidays
• Flexible schedule, * $70,000-$90,000 annually
• Flexible work schedule with remote options
• Health, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k) match and HSA match
• Training and certification support

Computer Crews is a growing managed services provider (MSP) delivering reliable, high-quality IT support and strategic solutions to businesses throughout the region. Our team is passionate about technology, customer service, and helping clients operate securely and efficiently.