Senior Technical Service Engineer

Element
United States
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
10 years minimum
Working hours
Regular working hours
Languages
Chinese, English

Tech stack

Microsoft Word Microsoft Excel Microsoft Outlook Computer Literacy Microsoft PowerPoint

Job description

To provide high quality technical service and support to customers to ensure that the company’s products meet customer requirements. Develop knowledge and experience of key products and provide cross-regional technical support when necessary., * Responsible for monitoring customer production lines (daily maintenance, quality, consumption).

  • Provide system or product use training to customers.
  • Pay attention to the activities of competitors and customers, and propose corresponding countermeasures.
  • Responsible for providing high quality service to customers.
  • Sort out service reports, work reports and other documents.
  • And complete other work required by superiors.

Requirements

A bachelor’s degree in chemistry, chemical engineering and or related field.

More than 10 years related experience working in chemistry laboratories, preferably plating industries.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

  • Read/write English and Mandarin.
  • Strong interpersonal, communication, organizational and analytical skills.
  • Presentation skills.
  • Computer literacy; esp., Microsoft Outlook, Word, Excel and PowerPoint.
  • Available to have oversea business trip.

Benefits & conditions

As part of the MAES Team, you will have …

  • Opportunities for career growth, competitvie compensation (competivite base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Hoilidays, and so on).
  • Innovated work enviornment where you will be part of a dynamic and collaborative team.
  • Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

About the company

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

  • Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
  • Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
  • Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
  • Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
  • Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
  • Micromax - Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today’s competitive landscape.

We embody the ‘Elements of our Culture’- our 5C’s; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on elementsolutionsinc.com

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