Learning Solution Architect

The Solution Architect (SA) is a key member of the Client Solutions team, the team within SweetRush tasked with designing brilliant solutions for our clients’ challenges and converting client inquiries to closed business. SAs partner with the client and internal stakeholders to co-create a learning solution, budget, and project plan that address the client’s goals, challenges, and constraints. This individual embodies the SweetRush culture and is a key partner to SweetRush clients throughout their experience.

Do you love to craft solutions, strategize, and ‘win’ in competitive bidding situations? Are you great at building trust with others? Do you get excited about presenting your creative and fun ideas? Will you bring a sense of humor and a calm demeanor in the face of timeline-driven challenges?

The SA is involved in the beginning, crafting solutions, and in this capacity will affect a significant number of projects. However, at some point, you will hand off the project to the project team, so you will not be hands-on in further development. Being consultative and impacting a lot of projects, but not doing the actual development, must be appealing to you.

Responding to RFPs (Requests for Proposals) and crafting client solutions can be a demanding job that often is timeline-driven and exists within the context of ‘competition.’ Does this energize you or stress you out? If it energizes, read on!, * Consulting and Solution Design:

• Apply instructional design expertise and SweetRush capabilities to develop solutions for clients’ training challenges.
• Lead scoping meetings with clients to understand their needs and propose effective solutions.
• Lead internal discussions to define solutions with input from the internal team.

• Embody and represent SweetRush’s values of partnership, fairness, creativity, and customer service. *

• Client Connection & Presentations:
• Captivate audiences with a dynamic and upbeat presentation style.
• Provide real-time recommendations, foster discussions, and build trust.
• Tailor presentations to resonate with diverse audiences.

• Effectively convey complex concepts with simplicity. *

• Work Effort/Timeline Estimation/Planning and Documents:
• Estimate work effort using SweetRush-developed tools and collaborate with functional experts.
• Co-design solutions with instructional design, creative design, and engineering experts.
• Write comprehensive proposals aligning with SweetRush’s unique value proposition.
• Lead capabilities presentations and craft compelling responses to Requests for Proposals (RFPs).

• Consult on resource assignments based on project and client needs. *

• Project Transition and Onboarding:
• Onboard project managers, instructional designers, creative directors, and technical leads.
• Attend initial client meetings to ensure a smooth transition from scoping to project kick-off.

• Engage SweetRush team leaders in decision-making processes related to pricing and negotiations. *

• Project Management for Business Development:
• Participate in internal business development meetings and maintain CRM accuracy.
• Delegate tasks to the solution enablement and solution design teams within the Client Solutions team.

• Determine next steps and deadlines, ensuring timely execution by the team. *

• Account Management for Business Development:
• Collaborate with business development professionals and project managers to manage accounts.
• Identify and qualify sales opportunities with existing clients, maintaining strong relationships.
• Develop strategies for client engagement and pursue re-engagement opportunities.
• Meet with key decision-makers and establish networks within existing client organizations.

• Strong understanding of instructional design and the ability to translate business needs into effective learning solutions.
• Expertise in project management and the ability to guide and engage team members effectively.
• Comfort in navigating ambiguity and adapting to unique client needs.
• Affection for the creative process and the ability to recommend solutions even in uncertain situations.
• Professional demeanor in person and on camera (i.e. professional video background and attire), clear and concise communication.
• Excellent written and verbal communication skills.
• Ability to present capabilities and training solutions effectively in group and virtual settings.
• Excellent time management and multitasking skills.
• Resourcefulness in handling limitations and flexibility to wear multiple hats.
• Joy in developing long-term relationships with both the team and clients., * Bachelor’s Degree in Instructional Design or related field.
• 5-7+ years of experience in the training/learning field with a focus on creating proposals, responding to RFPs, and pitching learning solutions for an eLearning content provider.
• 5+ years of experience in a consulting environment and client-facing roles.
• Curiosity and willingness to embrace AI and incorporate it into workflows
• Experience or orientation towards business development.
• Ability to travel occasionally to visit clients onsite (typically up to 6 trips total per year)

SweetRush has an exciting opportunity for a talented professional to join our Client Solutions team!, At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations-from iconic global brands to essential nonprofits-flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…, SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/. You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/.

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