Payment Solutions Specialist

The Payment Solutions Specialist is a back-office operational professional responsible for supporting the Bank’s payment systems, including wire transfers, debit card services, real-time payments, and electronic bill payment platforms. This role performs detailed transaction processing, maintenance, and research while ensuring accuracy, regulatory compliance, fraud prevention, and excellent internal and customer support. The Specialist acts as a key operational partner to the Payment Solutions Lead and collaborates closely with Deposit Operations, Fraud, BSA/AML, Compliance, IT, and frontline teams., * Benefits - Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term Disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.

• Leadership Impact - Shape the success of your branch and team.
• Community Focus - Build meaningful relationships and local connections.
• Impactful Work - Play a direct role in supporting local customers and small businesses, driving smart financial decisions, and contributing to the long-term growth and stability of the communities we serve.

What You’ll Do:

• Prioritize timely handling of all wire transactions.
• Receive, review, and process incoming/outgoing wires accurately and within deadlines.
• Ensure dual-control and separation-of-duties compliance; no single employee both initiates and releases a wire.
• Complete required customer call-backs and verify wire authorization, signatures, and available funds.
• Review wire purpose and transaction history to confirm alignment with customer profiles.
• Monitor wire and card activity for fraud or suspicious behavior; escalate concerns and document per FinCEN guidelines, including SAR referrals.
• Perform daily balancing, tracking, and reconciliation of wire activity.
• Maintain debit card services, including issuance, replacement, limit changes, account updates, and transaction research.
• Support dispute intake, documentation, and resolution in coordination with Fraud and Operations.
• Monitor card activity and escalate irregular or suspicious transactions.
• Support bill payment systems, including maintenance, troubleshooting, and issue resolution with vendors and internal partners.
• Ensure all payment activities comply with policies, procedures, and regulations.
• Maintain compliance with Bank policies, regulatory requirements, GLBA data security standards, and fraud prevention practices across all payment channels.
• Support audits, exams, and risk assessments by providing documentation and research.
• Accurately document all research, decisions, and resolutions.
• Provide timely, professional service to internal teams and customers; manage assigned cases to resolution within queue systems.
• Answer department support line and route inquiries appropriately.
• Collaborate with Deposit Operations, Fraud, BSA/AML, Compliance, IT, Contact Center, and branch staff.

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High school diploma or GED required; Associate’s degree preferred.

• 2+ years of banking operations experience, including wire processing and debit card services preferred.
• Valid driver’s license, insurance, and reliable transportation.
• Working knowledge of banking operations, payment systems, and internal controls.
• Strong attention to detail, analytical, and reconciliation skills.
• Proficiency in Microsoft Office and ability to learn banking systems.
• Strong written and verbal communication and customer service skills.
• High level of accuracy, professionalism, integrity, and confidentiality.
• Ability to manage multiple priorities, meet deadlines, and work independently or on a team.
• Adaptable, flexible, and committed to continuous learning.

Job Type: Full-time

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• AD&D insurance
• 401(k)
• Health insurance
• Retirement plan, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance