IT Field Technician

In field technical support of various IT devices and supporting infrastructure., * Configuring devices to connect to a network and resources - setting up security policies, user profiles, and network access.

• Basic Troubleshooting
• Primary Applications (Windows II)
• Mapping within Primary Applications
• Imaging
• Reoccurring Database updates
• Desktop Apps (MDT Diagnosis Tool, MDT Printer set up, Mappoint, GT Viewer)
• General device repair (Replacement of CMOS, hard drive, screen protector, main battery, internal modem, internal GPS replacement)

Do you have a valid Driver’s License license?, Do you have experience in Technical support via phone?, Do you have a High school diploma or GED?, * Efficient organizational skills and Information gathering skills.

• Min 2-year experience supporting Windows II
• Work as a team member and support multiple clients.
• Intermediate problem-solving skills.
• Intermediate computer skills (word, excel).

Other Requirements

• Intermediate written and presentation communication skills.
• Valid driver’s license and insurance
• Reliable transportation which can carry 300 lbs.
• Customer support skills and phone skills.
• Knowledge and familiarity with PC setup and installation of software.
• Provides 24 x 7 trouble response when needed.
• Passes initial Department of Transportation (DOT) drug screens and random drug testing

Minimum Education & Experience Requirements

• Associates degree in related field and 1-2 years’ experience or a High School diploma or GED and 3-5 years prior experience

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Tuition reimbursement
• Vision insurance