IT Field Service Technician

We are seeking an IT Field Technician to support retail operations across multiple locations. This role is responsible for maintaining, troubleshooting, and supporting hardware, software, and network systems that directly impact store performance and customer experience., * Provide on-site and remote IT support for retail locations

• Troubleshoot hardware, software, and network issues including:
• Workstations, POS systems, printers, and mobile devices
• WAN/LAN connectivity
• Structured cabling (Cat6/Cat6e)
• Respond to and manage service requests via ticketing system, phone, email, and in-person support
• Install, configure, and maintain IT equipment across multiple sites
• Document issues, resolutions, and trends within the ticketing system
• Coordinate with internal teams (NOC, PMO, Asset Management) and escalate when necessary
• Manage inventory and stockroom for assigned territory
• Coordinate vendor support and schedule maintenance as needed
• Perform preventative maintenance and system updates
• Maintain company vehicle and track expenses as required

Do you have a valid Driver’s License license?, Do you have experience in Networking equipment (troubleshooting support)?, Do you have a Associate’s degree?, This is a hands-on, field-based role requiring strong technical ability, problem-solving skills, and the ability to operate independently in a fast-paced environment., * Minimum 3 years of hands-on IT support experience (desktop, field, or technical support)

• Strong troubleshooting skills across hardware, software, and networking
• Experience working in multi-site or field support environments preferred
• Ability to manage workload independently and prioritize tasks effectively
• Strong communication and customer service skills
• Valid U.S. Driver’s License with clean driving record

Preferred Qualifications

• Associate or Bachelor’s degree in Information Technology or related field
• Industry certifications (CompTIA A+, Network+, or similar)
• Familiarity with IT service management frameworks (ITIL)

Work Environment & Physical Requirements

• Field-based role supporting retail locations
• Travel required (30-60%)
• Ability to lift up to 75 lbs
• Comfortable working on ladders (6-15 ft)
• Ability to sit, stand, and move for extended periods

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off