IT Store Support Technician II

The Fresh Market currently has an opening for an Information Systems Support Technician II in our Store Support Center (099). The Information Systems Support Technician’s role is to ensure prompt support of information systems at both corporate and store locations. This includes receiving, prioritizing, documenting, and actively resolving support requests, as well as building and managing end-user windows endpoints, peripherals and mobile devices. What You’ll Do:

• Manage end-user facing systems for team members in the field and Store Support Center environment
• Identify and learn appropriate software and hardware used and supported by the organization.
• Maintain and build out hardware as needed for end-users.
• Provide end-user support in response to support tickets.
• Test fixes to ensure problems have been adequately resolved.
• Responsible for high level projects across stores and Corporate office.
• Assist and provide an escalation point for lvl1 Support personnel.
• Rotating night/weekend on-call schedule
• Occasional travel to stores may be required

Do you have experience in Individual consumer customer service?, Do you have a Associate’s degree?, * Associate’s or Bachelor’s degree in Computer Science, Computer Information Systems or related field.

• Exceptional customer centric focus.
• At least 1-2 years of experience in similar role.
• Strong hardware/software skills
• Ability to problem solve independently.
• Ability to interact with members of cross-functional teams.
• Excellent written and verbal communication.
• Strong organizational and documentation skills.

Preferred Qualifications:

• POS System and peripheral support experience
• Remote support experience

Pulled from the full job description

• 401(k) matching
• Vision insurance
• Dental insurance
• Store discount, Added Benefits for choosing The Fresh Market Team:
• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• And much more!
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available