IT Field Technician

Earth Fare is seeking a reliable, hands-on IT Field Technician to keep our stores and corporate locations running smoothly. In this role, you will travel to retail locations across our footprint to install, maintain, and repair critical hardware - including point-of-sale systems, desktop computers, printers, and network equipment that directly support daily store operations.

This is a mobile, field-based position with significant travel (typically 70-80% of the time). You will work independently at store locations while collaborating closely with the broader IT team on projects, escalations, and urgent repairs. The role includes a shared on-call rotation and occasional after-hours work for emergencies or time-sensitive maintenance.

If you enjoy variety, working directly with store teams, solving problems on-site, and seeing the immediate impact of your work, this is an excellent opportunity to join a mission-driven organization helping people live healthy lives., Installations & Hardware Projects

• Perform new store openings and hardware refresh installations, including setup of desktops, printers, point-of-sale systems, peripherals, and network equipment.
• Execute equipment deployments and migrations according to established standards and timelines.
• Ensure all installed systems are properly configured, tested, and documented before returning to service.

Maintenance, Repairs & Field Support

• Travel to store and corporate locations to perform corrective and preventative maintenance on hardware to maintain high service levels.
• Diagnose and resolve hardware issues on desktops, printers, POS systems, and network equipment in a timely manner.
• Respond to service calls and escalations, including emergency travel when required to restore critical store operations.
• Maintain equipment reliability through proactive maintenance routines and timely repairs.

Collaboration, Escalation & On-Call Support

• Partner with IT technical staff and the help desk team to ensure repairs and installations are completed effectively and within expected timeframes.
• Provide escalation support for complex hardware issues and coordinate with vendors when needed.
• Participate in a shared on-call rotation and respond to after-hours emergencies as needed.
• Deliver excellent customer service while interacting with team members at all levels of the organization.

Do you have a valid Driver’s License license?, Do you have experience in In-person customer service?, * 2-3 years of hands-on experience as an IT Field Technician or in a similar field support role (or equivalent combination of education and experience).

• Strong customer service skills and the ability to communicate effectively with team members at all levels of the organization.
• Physically able to perform job duties, including lifting up to 50 lbs, and comfortable working independently at remote store locations for extended periods.
• Valid driver’s license and reliable transportation.
• Flexibility to travel extensively (70-80%) and participate in a shared on-call rotation with occasional after-hours work for emergencies and time-sensitive maintenance.
• Solid problem-solving skills and the ability to troubleshoot hardware issues independently., * Previous experience supporting retail environments or point-of-sale (POS) systems.
• CompTIA A+ certification or equivalent hardware support credentials.
• Basic networking knowledge (switches, cabling, Wi-Fi troubleshooting).
• Experience with hardware imaging, deployment tools, or standardized rollout processes.
• Familiarity with multi-site retail or distributed operations support.

Pulled from the full job description

• Mileage reimbursement
• Travel reimbursement
• 401(k)
• Paid time off
• Vision insurance
• Dental insurance
• Store discount, * Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Generous paid time off
• Employee store discount on high-quality, healthy products
• Company vehicle or mileage reimbursement for business travel (as applicable)
• Opportunity to work independently while being part of a collaborative IT team
• The chance to directly support store teams and contribute to a mission-driven organization

Earth Fare is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We welcome applicants who are reliable, customer-focused, and ready to support our stores with hands-on technical expertise.