· Complete incoming tickets through Remedy, ServiceNow or other ticketing system

· Troubleshoot and resolve system issues utilizing customer tools

· Document all findings from tickets and incidents

• Automate and troubleshoot tasks using various scripting languages and services

· Provide end-user support to customers at the Tier I-III level in cloud based environments

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)

• Must be willing to work one shift, no dual employment

• Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)

• Willingness to shift work, as 24/7 support is essential

• Excellent customer service skills and focus.

• Education: Bachelor’s Degree and 2+ years of related professional experience

• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg

• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure), Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets

· Compensation: $100,000 - $135,000+ based on years of experience

· Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law

· Opportunity to get your foot in the door with cloud

· Long-term stable program

LI-Onsite