Software Support Engineer

Our engineers are part of a growing team supporting a commercial web-based application used around the world facilitating shipping millions of packages a year. Our engineers work across our technology stack and throughout the full software product lifecycle including architecture and design, front and backend implementation and on-going support.

The support development team is dedicated to maintaining our flagship web-based platform and supporting its users. Team members will serve as the primary point of contact for investigating, troubleshooting, and resolving issues reported by users of our proprietary web-based software. When not directly engaged in user support, this team will focus on maintaining our large number of shipping carrier integrations in addition to system-wide quality assurance tasks such as writing tests, validating newly developed features, and improving internal tooling. Since the team is relatively new, this position is an opportunity to help shape processes, tooling, and engineering practices as the team continues to grow., Core responsibilities will include the following areas:

• Work within a small and dedicated team as a support engineer
• Provide assistance and solutions for support requests from end-users of our web-based SaaS platform in a timely manner
• Develop and maintain carrier integrations with 3rd party systems
• Write unit and integration in our testing framework (Jenkins, PHPUnit)
• Provide quality assurance for features being implemented by the Development team
• Work on small feature improvements for our internal system as capacity allows
• Additional duties, as assigned

Do you have a Bachelor’s degree?, Requirements/Qualifications include:

• Bachelor’s degree in Computer Science or equivalent work experience
• 1+ years of professional experience as a Web Developer / Software Engineer
• Working knowledge of web development in PHP (preferred) or a similar scripting language (Ruby, Python, etc.)
• Experience working with front-end web technologies (i.e. HTML, CSS, JavaScript, jQuery, Bootstrap, etc.) is a plus
• Excellent communication skills, comfortable working directly with non-technical colleagues
• A strong work ethic and self-motivated, with a desire to contribute and always be improving
• Ability to manage multiple tasks, triage issues, and follow up with support requests to successful resolution, * Experience with MySQL or another relational database system, and integrating it into a software system
• Previous experience with Zendesk
• Knowledge of the code reviews/approvals, CI/CD systems, and understanding of version control software like Git
• Experience with the LAMP stack (Linux, Apache, MySQL, PHP), * Web developer/ Software Engineer: 1 year (Preferred)

Pulled from the full job description

• Referral program
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Landmark Global is the international division of bnode, Belgium’s national postal service. Bnode employs more than 20,000 people, handles 3.9 billion items per year and delivers to more than five million addresses every day.

For nearly two decades, Landmark Global, with its roots in Southern California, has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes proprietary technology and trade consulting, which provides our clients the capability to sell to millions of customers worldwide.

Our technology is web-based, scalable and agile. Mercury, our proprietary web-based software, was developed in-house on the foundations of our logistics expertise and client requests.