Technical Support Representative - Sioux Falls, SD

• Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with:
• Audio/Visual systems distribution in commercial and residential environments
• Networked AV-over-IP systems
• HDMI and HDBaseT signal distribution
• Video Walls and signage systems
• HDMI testing and troubleshooting equipment
• Control systems, including RTI, Control 4, Crestron, Elan, Q-Sys, Savant and others
• Work toward pulling information together to deliver a solution to customers
• Refer concerns about product or service failure to appropriate personnel for examination
• Occasionally travel to client locations providing technical solutions
• Occasional trade show attendance, such as CEDIA and InfoComm

Do you have experience in Troubleshooting audio issues?, * Strong organizational skills and an ability to manage multiple tasks

• Customer service oriented
• A positive, collaborative attitude
• Be strongly motivated to acquire new industry knowledge
• Enjoy problem-solving and assisting others to arrive at solutions.
• AVoIP/Dante Networking background or experience with networks, switches, and configurations.
• Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices.
• Understanding of EDID management and Content Protection.
• HDMI test equipment experience
• Knowledge of control systems such as RTI, Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues
• CTS, ANP, ISF, HAA, IST, CIT, or similar accreditations

Experience or Accreditation in the following are a plus but not required

Pulled from the full job description

• 401(k) 4% Match
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance