D365 Technical Analyst

Liquid I.V. is seeking a focused and technically driven IT Technical Analyst with strong communication skills to support end users and maintain the day-to-day operations of Microsoft Dynamics 365 Finance and Operations (D365 F&O). This role is responsible for triaging, troubleshooting, and resolving issues across D365 F&O and integrated systems such as Lifecycle Services and Azure DevOps. The D365 Technical Analyst will manage user access, perform system configuration updates, support reporting activities, and ensure all processes adhere to established SOX compliance requirements., * Provide day-to-day support for Microsoft Dynamics 365 Finance and Operations (D365 F&O), assisting end users with application issues, questions, and requests

• Triage, troubleshoot, and resolve incidents related to D365 F&O and integrated systems in a timely manner
• Communicate clearly with end users to understand issues, provide status updates, and explain resolutions in non-technical terms
• Escalate complex or unresolved issues to senior analysts, developers, or vendors as appropriate

System Operations & Maintenance

• Support daily operational activities within D365 F&O, including monitoring system processes, batch jobs, and integrations
• Assist with user account management, security roles, and access requests in accordance with internal controls
• Perform basic system configuration changes, master data maintenance, reporting, and support under established guidelines
• Assist with testing system updates, patches, and enhancements to ensure stability and functionality
• Environment management suchs

Documentation, Compliance & Collaboration

• Document incidents, resolutions, and support procedures to maintain accurate system and audit records
• Follow established IT policies, change management processes, and SOX compliance requirements
• Collaborate with internal IT teams and business stakeholders to support continuous system improvement
• Contribute to knowledge base articles and support documentation to improve end-user experience

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V., * Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent practical experience

• Minimum 2 years of experience in a technical capacity in Microsoft Dynamics 365 Finance and Operations (D365 F&O), or 3+ years of experience in an IT, application support, or technology-focused environment
• Expertise in incident management, ticketing systems, and IT support processes
• Experience supporting or working with ERP systems, preferably in Finance, Supply Chain, or Operations context
• Experience creating and maintaining standard operating procedures (SOPs), technical documentation, and knowledge base articles
• Strong analytical and troubleshooting skills with the ability to identify root causes and resolve issues effectively
• Demonstrated ability to work independently, manage multiple priorities, and drive assigned tasks to completion with minimal supervision
• Strong written and verbal communication skills with ability to communicate technical concepts to non-technical audiences
• Proven interpersonal skills and the ability to collaborate effectively with cross-functional teams, including IT, Finance, and Operations
• Experience working in a SOX-controlled or regulated environment is preferred
• Experience in the consumer-packaged goods (CPG) industry is a plus, Candidates must be authorized to work in the United States without sponsorship.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program
• Disability insurance, What We Give:
• 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
• A 401k plan with company match, short and long-term disability coverage.
• A generous PTO and sick policy that includes 13+ paid annual holidays.
• Wellness classes (fitness, mental health, nutrition, finance, etc.).
• An Employee Assistance Program, including membership for guided meditation for all employees.
• Monthly tech and wellness reimbursement.
• An infinite supply of Liquid I.V. for endless hydration!

Work Environment:

• This role is Hybrid office environment with flexibility for industry events, The compensation band for this position is $77,400 - $116,000 annually. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.

Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

About our Team:

We are a world-class team of innovators and passionate change-makers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.

At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.

Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation-forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration.