NOC Engineer

IBA InfoTech Inc.

Columbus, OH, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Job source

ibainfotech.com

Tech stack

.NET Framework Apple Mac Systems Cyber Security Computer Programming Computer Networks Linux Hyper-V Software Engineering Scripting ReactJS Information Technology Cisco

+1 more

Vmware

Job description

Respond to client telephone (NOC) calls and technical support requests
Monitor client networks and systems through our RMM tools
Diagnose and repair networks, operating systems, and applications
Perform system assembly and software installation for new client equipment
Assist in keeping client infrastructure documentation up to date
Perform remote work as requested by Director or Engineering Team
Work independently and with fellow team members in achieving utilization objectives
Follow a thorough planning and follow-through process for all aspects of the job
Provide a high level of customer service through comprehensive communication
Support the thinkCSC process for retaining present clients and for acquiring future clients
Complete assigned training objectives to stay current with emerging technology

Requirements

At least three years of experience performing the duties described below
Proficiency in Windows server/client infrastructures, and at least one of the following; macOS, Linux, Cisco/HP networking, IT Security, or software development (i.e. .Net Programming, advanced scripting, etc.)
Experience deploying and managing virtualized infrastructures (Hyper-V/VMware)
At least two technical certifications that provide the knowledge and skill to perform the major duties described above. (i.e. MCSE, MCITP, CCNA, Security +, Network +, etc.)
A strong work ethic and capacity to self-motivate
Excellent communication (people) skills and ability to read any situation and react
Highly organized, with a well formed ability to forecast, plan, implement, & follow up
Innate ability to work in and contribute to a team
Detail oriented, with an ability to prioritize effectively
Demonstrated ability and interest in mastering new and emerging technologies
Commitment to excellence, integrity, and professionalism in Customer Service