Systems Administrator

As a Technical Support Specialist II, you will handle complex technical issues escalated from Level 1 support. This role requires strong problem-solving abilities and a deeper understanding of IT systems, infrastructure, and administration. You will function as an experienced systems administrator responsible for diagnosing and resolving advanced technical issues, providing expert-level support and guidance, and contributing to the continuous improvement of internal documentation and knowledge base resources.

Products to Support:

• Microsoft 365 Products and Services
• DUO Security (Multifactor Authentication Services)
• Barracuda Products and Services
• Microsoft Active Directory & Services
• Advance2000 RMM (Remote Monitoring & Management) Tools
• VoIP Product and Services
• Virtual Servers and Workstations
• Basic Networking Components and Services
• Multitenant Antivirus & Security Platform, * Issue Escalation Handling: Address complex technical issues escalated from Level 1 Support Specialists.
• Advanced Troubleshooting: Diagnose and resolve advanced system and network issues. Provide solutions for software, hardware, and network malfunctions.
• Technical Guidance: Offer expert advice to Level 1 Specialists and assist in training them on more complex issues.
• Customer Interaction: Communicate effectively with customers, keeping them informed about the progress of issue resolution.
• Documentation and Knowledge Base: Update and maintain technical documentation. Contribute to the development of a knowledge base.
• Process Improvement: Identify patterns in technical issues and suggest improvements to reduce common problems.
• Collaboration with Other Teams: Work with other IT teams and departments to provide holistic tech support solutions.

Pay: $60,000.00 - $75,000.00 per year

Do you have experience in VoIP?

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance