IT Support Specialist

Are you ready to make a significant impact with a growing, yet stable, 100% employee-owned company? Fishman Flooring Solutions, an industry leader and a Top Workplace for the past six years, is searching for the next great addition to our IT team. This IT Support Specialist position is a fantastic opportunity to be part of a family-oriented organization that has been in business for over 100 years. The location of this position is flexible. The chosen candidate could fulfill the work in a hybrid capacity. Candidates located outside of the local area will not be considered, must be within commuting distance., * We are looking for a dedicated IT professional to support and maintain our growing IT infrastructure, which serves both warehouse and small-scale retail environments. As a medium-sized business, we manage approximately 300 systems across 48 locations. This role will work closely with IT leadership to help drive team initiatives focused on delivering a stable, efficient IT environment for end users, while also supporting ongoing infrastructure growth and innovation.

About Our Team

• Our IT team is committed to maintaining a productive, collaborative work environment that values work-life balance and employee well-being. We emphasize clear communication, continuous learning, and strong team support to ensure both individual and organizational success.

Objectives of this role

• Support and monitor all user facing infrastructure and systems installations, including configuration, testing, and maintenance
• Act as first line support for end users in our environment
• Identify potential issues and implement solutions proactively
• Engage regularly with the team, providing reports on project status, activities, and achievements

Responsibilities

• Manage support requests and incidents in our ticketing system by acting within SLA and documenting work provided
• Install and configure operating systems, software, and hardware components
• Develop knowledgebase articles for regular fixes, maintenance routines, and specialized systems as they are developed
• Maintain IT asset inventory by regularly reviewing, auditing, and updating the asset inventory
• Provide user education regarding our internal systems through direct guidance and external knowledge base offerings
• Perform tenant management for Active Directory and Office 365. Including, but not limited to: User management, access management, security management, and content management

• Experience with or knowledge of scripting languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
• Expertise in managing networks spread over large distances and several locations
• Experience in a user/customer service based helpdesk environment
• Ability to lift 50 or more pounds

Desired experience and qualifications

• Operating systems: Windows 10/11, Windows Server 2019+, Linux
• Networking systems: Meraki, Unifi, Cradlepoint
• 3rd Party Providers: Epicor, RingCentral, Apple Business Manager, Sophos
• Productivity administration: O365, Exchange, Defender 365, Purview, Intune, Sharepoint
• Scripting: Powershell, Batch
• Experience with a ticketing system and remote management tools

• Employee-Owned: Be part of a company where you have a stake in success.
• Competitive Benefits Package: Including health, dental, and vision insurance; paid time off, paid holidays; profit-sharing bonus plan; retirement/401k; and Employee Stock Ownership Plan.
• Professional Development: We support continuous learning and offer opportunities for professional development.
• Collaborative Culture: Join a team that values collaboration and innovation. We foster an environment where your ideas are heard and valued.
• Flexible Work Arrangements: We understand the importance of work-life balance and offer flexible work arrangements to help you manage your personal and professional life.