Onsite IT Technician

Seeking an experienced IT professional to support a fast-paced, customer-oriented organization. This role involves traveling to various Denver-area locations to audit, troubleshoot, install, and resolve equipment and software issues. Open availability and reliable transportation required. Must be able to attend out-of-state training and complete training classes as required., Provide IT support to 18 restaurant locations in Denver, resolving technical issues and managing computers, hardware, and software., · Install, maintain, and repair hardware, software, and devices.

· Respond to service issues and tasks by priority.

· Follow company policies, standards, and procedures.

· Communicate upgrades to management.

· Report equipment issues and assist with budgeting.

· Perform basic troubleshooting.

· Complete monthly technology audits.

· Whitelist devices for access.

· Replace or re-image equipment as needed.

· Review Atos calls and coach to improve processes. Use SHERLOCK software.

· Use MOST and RRM to maintain device health.

· Support technology reinvestment plans.

· Support successful, timely project delivery.

· Lead intake and communication of project requests.

· Facilitate conflict resolution.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, · Must lift or carry up to 50 lbs.

Education and Experience

· Bachelor’s degree in computer science or related field, or equivalent IT experience.

· 1-2 years’ IT support experience required.

Required Knowledge, Skills, and Abilities (KSA’s)

· Strong written and verbal communication skills.

· Professional, organized, and efficient.

· Problem-solving skills required.

· Hands-on IT knowledge: Windows, Mac, G-Suite, Microsoft Office, networks, VPN, etc.

· Strong interpersonal, customer service, technical, and troubleshooting skills.

· Self-motivated and resourceful.

· Able to work independently and in teams.

· Technical expertise.

Working Conditions

· A fast-food restaurant environment requires you to be on your feet throughout the day.

· Bend and reach with your hands and arms.

· Daily lifting and/or ability to move up to 10 pounds and infrequently up to 50 pounds.

· Manual dexterity and coordination are required to perform the work using a personal computer and various software programs, a calculator, a phone, copy and fax machines, and other related tools and equipment.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Life insurance, We offer competitive wages, development opportunities, and a supportive environment., * 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

GJ Mac Corporation is a locally owned McDonald’s franchise in Denver, offering opportunities for motivated, customer-focused individuals.