IT Support Technician

We are seeking an IT Support Team Member to join our team. The ideal candidate will possess a strong interest in supporting end users and must have previous experience. You will provide technical support to a diverse group of internal customers, including frontline employees, high-level managers, and C-suite executives. Your role will ensure smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and excellent customer service tailored to varying user needs.

Responsibilities

• Troubleshoot and resolve hardware and software issues for end users at all organizational levels, including executives.
• Perform hardware imaging, deployments, and application updates.
• Support Windows 10/11, Office 365, and Exchange Online.
• Manage Active Directory objects, including users, groups, and computers.
• Provide tailored IT support to remote users, ensuring accessibility and productivity.
• Document processes and contribute to user education, particularly for non-technical users.
• Manage and resolve IT Tickets via EasyVista and Jira Service Mangement ticketing systems.

Do you have experience in Ticketing system technical support?, * 3+ years of IT support experience, preferably in a corporate environment.

• Proficiency with Microsoft Office 365 and Active Directory.
• Familiarity with help desk tools and basic networking concepts.
• Strong problem-solving, organizational, and communication skills with an ability to work effectively across different user groups.
• A customer-focused and team-oriented approach, with experience supporting high-level managers and executives.
• Availability to work in office 5-days per week.

Preferred Skills

• Exposure to InTune, Azure, or manufacturing environments is a plus.

Travel

• Up to 5%.

Physical Requirements

• Ability to lift IT equipment as needed.

If you are passionate about IT support and eager to gain hands-on experience in solving hardware, software, and application issues while providing excellent customer service, we would love to hear from you!

Pulled from the full job description

• Paid time off