IT Helpdesk Technician

You’re our perfect candidate if you:

• Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Onboarding Leadtech’s users

• Provision and deprovision of workstation transferred from IT to users

• Provision and deprovision of users with Azure AD and Google Workspace Admin

• Installation, upgrade, and applications management remotely
• Manage HW’s warranties with the several suppliers.
• Maintenance of licenses
• Control about logistics and inventory
• Full technical support to workstations and peripherals
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures, * Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
• Team-building activities
• Monthly afterwork
• Free coffee and snacks
• Free fresh fruit
• English courses
• Permanent internal training + annual budget for external training
• Games room (Nintendo, table tennis, futbolín)
• Terrace at the office
• An innovative approach to all internal processes and businesses
• Work with the latest technologies + Career progress opportunities

Equal Employment Opportunity Employer:

Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project! Hiring process

• First step: 15-minute phone interview to get to know you
• Second step: On-site interview with HR and your future manager to talk about the position and how we approach work.
• Third step: HR’s timely response regarding the status of your application and/or a second interview

• Ticketing Tool Expertise: Hands-on experience with Jira Service Management (JSM).
• Multi-OS Knowledge: Proficiency in troubleshooting across Mac, Windows, and Linux (specifically Ubuntu) environments.
• Admin & Device Management: Basic understanding of Google Workspace Admin, Microsoft Azure, Microsoft Intune, and Apple Business Manager.
• AI Mindset: Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency.
• Core Competencies: A highly proactive approach to problem-solving and a strong commitment to teamwork.
• Excellent communication and interpersonal skills
• Languages: Fluent level of English and Spanish

• Competitive salary
• Full-time, permanent contract
• Private health insurance
• 25 days of holiday + your birthday off
• Flexible vacation time (no blackout days)
• Free Friday afternoons (a 7-hour workday!)
• 35-hour week for the full month of August (free afternoons!)

At Leadtech, we work hard… and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world.

Since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management.

Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come.

If you have a creative and innovative mind, Leadtech is looking for you!

Does this still look like your cup of tea? There’s more