IT Support Specialist 1

Job Purpose or Objective(s): The IT Support Specialist’s role is to ensure computer operations so that end-users can accomplish organizational tasks. This includes receiving end-user help requests. Problem resolution may involve the use of diagnostics and require that you give hands-on support at the desktop level. You will report to the Information Systems Manager.

Primary Tasks:

1. Utilize critical thinking skills, prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.

2. Apply IT principles, methods, and practices in the customer service area to resolve issues and requests.

3. Identify and learn appropriate software and hardware used and supported by our organization.

4. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.

5. Field incoming requests from end-users by both telephone and work orders.

6. You will document all important end-user identification information, including name, department, contact information, and nature of problem or request.

7. Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.

8. Provide resolution of problems or escalation on behalf of customer to appropriate technical personnel.

9. Perform other tasks and projects as assigned.

Do you have experience in Windows?, Do you have a High school diploma or GED?, High School Diploma or equivalent

Technical training in helpdesk support, support technician, or help desk technician

Knowledge of basic computer hardware, including PC, servers, switches, and routers

Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012

Absorb information quickly.

Excellent attitude, phone, and written skills.

1+ years related work experience.