Team Support SC - Solution Center Specialist

• Answer 40-100 inbound calls from Russell Cellular employees in the field daily
• Use tools, resources, and training to resolve issues
• Bring an attitude of service with a passion for helping people
• Utilize a multitude of computer systems: MS Office, Email, as well as Russell Cellular and Verizon’s internal POS/Sales systems
• Participate in various other company and team initiatives during downtime
• Advance communication capability - ability to manage multiple communication channels simultaneously such as live calls, chats, or emails.
• Strong work ethic with reliable attendance and punctuality
• Availability to work flexible hours between 8:00A.M. - 10:00 P.M. Monday- Saturday and Sunday between 9:00A.M. - 7:00P.M. (A weekend day is required)
• Professional appearance to meet company dress code standards

Do you have experience in Texting/chatbox tools?

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time
• Life insurance
• Paid holidays

Full job description

Starting Pay is $15/hour!

Why Russell Cellular?

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer matched 401K after 1 year
• Listed in Inc. 5000’s Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 750+ locations in 43 states employing 2,600+ employees
• Verizon Sales discounts and incentives
• Opportunity for growth and advancement through training
• Community involvement opportunities

What is a Solution Center Expert? Our Solution Center experts service the Russell Cellular front line in nearly 700 retail stores through inbound call interactions. When our field partners need help and support, credentialed overrides, creative solutions, or just simply pointed in the right direction, they will reach out to you as their lifeline. You will use a broad range of computer systems and tools to resolve their issue while providing a wholesome positive experience each and every call.