Director of IT & Support Services

Description/Notes: To provide leadership, management, and oversight of district technology infrastructure, networking, server systems, cybersecurity, and end-user support services. The Senior Director of IT & Support Services ensures secure, reliable, and efficient operations of all technology systems that support instruction, administration, and compliance. This position works collaboratively with the Chief of Data & Technology to plan, implement, and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.

Major Responsibilities and Duties

Infrastructure and Network Management

-Direct all aspects of network operations, including LAN/WAN connectivity, wireless infrastructure, and internet security -Oversee district servers, storage, and virtualization environments to ensure high availability and disaster recovery readiness. -Maintain cybersecurity systems, including firewalls, endpoint protection, intrusion detection, and vulnerability management. -Coordinate with external vendors to ensure uptime and compliance with E-Rate and other federal/state technology funding programs. -Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs.

Helpdesk and Support Services

-Lead the district’s helpdesk operations to ensure timely response, resolution, and customer satisfaction. -Establish escalation procedures and service level agreements (SLAs) for IT support requests. -Develop and implement staff training for technology best practices and security awareness. -Manage device inventory, imaging, and lifecycle replacement for end-user hardware.

Systems Administration and Security

-Administer user accounts, permissions, and authentication systems (Active Directory, Google Admin, SSO). -Oversee data backup, retention, and disaster recovery protocols to protect against data loss or system downtime. -Collaborate with the Chief of Data & Technology to align security practices with SIS, PEIMS, and district data governance policies.

Project Management and Collaboration

-Participate in technology planning, procurement, and implementation of district technology initiatives. -Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion. -Prepare and maintain technical documentation, network diagrams, and standard operating procedures (SOPs).

Leadership and Supervision

-Supervise IT staff including network engineers, technicians, and helpdesk personnel. -Develop professional growth plans for technology staff and conduct annual evaluations. -Promote a service-oriented culture focused on problem solving, efficiency, and continuous improvement.

Supervisory Responsibilities: Network Engineers, Systems Administrators, Technical Support Specialists/Helpdesk Staff

Bachelor’s degree in Computer Science, Information Systems, or related field (required) Master’s degree (preferred) -Industry certifications preferred (e.g., CompTIA Network+, Security+, CCNA, MCSA, or equivalent)

Experience:

-Minimum of seven (7) years of progressively responsible experience in information technology and network administration -Minimum of three (3) years in a supervisory or management role within a K-12 or higher-education environment

Special Knowledge/Skills:

-In-depth knowledge of LAN/WAN design, server administration, and network security -Expertise in Active Directory, firewall systems, and backup/disaster recovery processes -Familiarity with SIS integrations, single sign-on, and data protection regulations (FERPA, CIPA, etc.) -Strong leadership, communication, and project-management skills -Ability to analyze technical issues and implement sustainable solutions -Demonstrated ability to manage budgets, contracts, and vendor relationships

Benefits: exans Can Academies offers more than a competitive salary-we provide a comprehensive total rewards package designed to support our employees both professionally and personally. Benefits include participation in the Teacher Retirement System of Texas (TRS), employer-paid contributions toward health insurance, generous paid time off, a 4-day instructional week at most campuses, professional growth opportunities, and a mission-driven culture focused on changing lives through education. Our team members enjoy meaningful work, strong support, and the opportunity to make a lasting impact on students and communities across Texas.