IT Field Service Technician

We are seeking a Field Support Technician to provide onsite and remote technical support for healthcare offices across multiple states. This role is responsible for troubleshooting end-user issues, deploying and maintaining IT equipment, supporting healthcare applications, and ensuring reliable operation of client environments in compliance with healthcare security and privacy standards.

The ideal candidate is customer-focused, technically capable, organized, and comfortable traveling to client locations. Experience supporting medical practices, dental offices, clinics, or healthcare organizations is highly preferred., End-User Support

• Provide Tier 1 onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot hardware, software, connectivity, and user access issues
• Respond to tickets, phone calls, and escalations within SLA requirements
• Support Microsoft Windows environments and Microsoft 365 applications
• Assist users with password resets, MFA setup, email issues, and account access
• Document all work performed in the ticketing system

Healthcare Office Support

• Support Electronic Medical Record (EMR/EHR) systems and practice management software
• Troubleshoot issues with:
• Workstations-on-wheels
• Label printers
• Scanners
• Prescription printers
• Imaging stations
• VoIP phones
• Coordinate with healthcare software vendors when needed
• Ensure minimal disruption to patient care operations

Field Services & Deployments

• Travel to client sites for:
• New office setups
• Hardware deployments
• Network equipment installation
• Workstation setup
• Office relocations
• Install and configure:
• PCs and laptops
• Printers and scanners
• Wireless access points
• Basic network switches/firewalls
• Perform preventative maintenance and onsite assessments

Security & Compliance

• Follow HIPAA security and privacy standards
• Maintain confidentiality of protected health information (PHI)
• Support endpoint protection and security best practices
• Escalate suspicious activity or security incidents appropriately
• Ensure devices meet company security standards

Documentation & Communication

• Maintain accurate documentation of:
• Client environments
• Equipment inventories
• Procedures and resolutions
• Communicate clearly with clients, vendors, and internal teams
• Provide professional customer service during onsite visits

Do you have a valid Driver’s License license?, Do you have experience in Windows?, (PREFERRED) Experience working with an MSP (Managed Service Provider) and/or IT consulting firm, supporting MULTIPLE client networks., * 1-3 years of IT support experience in an MSP or healthcare environment

• Strong customer service and communication skills
• Experience with:
• Windows 10/11
• Microsoft 365
• Active Directory
• Printers and peripherals
• Ability to troubleshoot hardware and software issues independently
• Valid driver’s license and reliable transportation
• Ability to travel regularly between client sites and occasionally across state lines
• Ability to lift and transport equipment up to 50 lbs

Pulled from the full job description

• Mileage reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Competitive salary
• Mileage reimbursement or company vehicle
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Overtime opportunities

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off