Software Engineer

IBA InfoTech Inc.

Raleigh, NC, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

ibainfotech.com

Tech stack

Code Review Computer Programming Databases Issue Tracking Systems Oracle (Applications) Software Engineering Enterprise Software Applications Information Technology

Job description

Investigate client issues (replicate/diagnose/document problems)
Review knowledge base for known errors & creation of knowledge as needed (1st level)
Replicate customer incidents in-house (2nd level)
Perform source code review to resolve customer incidents (3rd level)
Deploy patches and hot-fixes in customer environments
Producing, testing and debugging source code
Understand business processes in (life science & pharmaceutical) industry
Collaborate with in-house engineers in distributed teams to resolve incidents
Correspond with customers using service desk communication tools (phone/email/ticketing system/online meetings)
Compliance with established procedures and workflows (IMS / agreements / SOPs)
Constantly be on the lookout for ways to improve design, documentation and maintenance of Werum’s products
Develop project extensions (incl. testing)
Understand functionalities of company products
Cover overnight support hotline (rotating schedule)

Requirements

A degree in IT / Computer Science or Life Science field
Hands-on experience in software development
Must be proficient in multiple software programing languages
Proficiency with databases, Oracle preferred
Working experience in remote troubleshooting
Strong written and verbal communication skills including technical writing skills
Excellent organization and problem-solving skills
Strong analytical skills; a second language is mandatory
ITIL certification is a plus
Experience with enterprise systems is a plus