Network & Telephony Systems Specialist

The Network & Telephony Systems Specialist is a member of the Information Systems team responsible for providing high quality technical services and supporting a variety of network and telephony technologies. Under the supervision of the VP of Information Technology, the Network & Telephony Systems Specialist provides hands-on support for hardware, software, end-user devices, and networked systems. In addition to specializing in the design, configuration, and maintenance of network and telephony systems, the role assists with supporting the technology service desk., * Provide Level 1 & 2 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation and resolution.

• Serve as the primary point of support for network and telephony systems, ensuring high availability and performance.
• Manage and support telephony systems including user provisioning, call flows, call queues, reporting, etc.
• Provide on-site and remote technical support to locations in and around the Western NY area.
• Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
• Configure, maintain, and troubleshoot LAN/WAN networks, routers, switches, firewalls, and wireless networks.
• Install, configure, maintain, and repair computer hardware, software, and peripheral equipment.
• Support and manage communications platforms (e.g., phone, fax, email, emergency alert, etc.)
• Support and administer a variety of Microsoft tools, technologies, and applications including permissions and access rights.
• Plan, implement, and maintain system wide LAN / WAN / Telephony solutions. These include network switches, firewalls, WIFI access points, and telephony systems.
• Routinely read and interpret technical manuals and documents.
• Assist with the maintenance and tracking of hardware, software and license inventory.
• Provide technology training and education for workforce members.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
• Maintain an in-depth knowledge of the organization’s IT environment and industry trends and serve as knowledge resource for information systems personnel

Do you have a valid Driver’s License license?, Do you have experience in In-person customer service?, Do you have a Associate’s degree?, * Minimum Associates Degree in Computer Science/Information Systems or IT-related field.

• Minimum of 5 years of experience working with IT systems/applications; previous network system experience preferred.
• Valid NYS Driver’s License
• Candidate must possess excellent customer service skills.
• Excellent organizational, analytical and problem-solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
• Strong knowledge of network and telephony hardware and software
• Technical certifications (ITIL, CompTIA, CCNA) are a plus
• Ability to make difficult technical concepts easy to understand for non-technical staff.
• Same-day travel to program locations in and around the Western NY area.
• Potential for occasional night and weekend on-call support rotation.
• Must be proficient in Microsoft Suite.
• Must be able to lift up to 25 pounds when handling IT equipment and related tasks.

Pulled from the full job description

• Loan forgiveness
• Health insurance
• Paid time off
• Opportunities for advancement
• Flexible schedule, * Rewarding work experience!
• Generous paid time off
• Flexible schedule
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• CASAC certification tuition support
• Career growth and advancement opportunities
• We look forward to telling you more!