Customer Data Analyst

Seattle, WA, Monday - Friday, an in-person role with flexibility to work from home on certain days.

About fatcork: https://fatcork.com/

We’re a boutique Champagne club, bottle shop and tasting room partnering with small, independent producers to import the world’s best Champagne from France. From our headquarters in Seattle, we sell directly to consumers all over the U.S. through our website, quarterly club and tasting room. We’re Champagne enthusiasts, but we’re also an innovation-driven, growth-oriented business that values joy, creativity and a strong “all hands on deck” work ethic.

The Role:

We’re looking for a sharp, organized and people-oriented Customer Data Analyst to join our team. This is a dynamic role that combines data management, customer experience and operational coordination. As the common thread between our systems and to our customers, you’ll be responsible for keeping our data clean and our clients happy.

This is not a siloed desk job. You’ll own critical systems, work directly with customers and help shape how fatcork operates as we grow.

What You’ll Do:

Customer Data Management

• Own and maintain our customer database in our Shopify commerce platform, ensuring accuracy, consistency and completeness
• Integrate and sync customer data across platforms including the Bloom app (for club processing) and ShipStation
• Monitor and resolve data discrepancies across systems to ensure a single, reliable source of truth

Order Operations

• Ensure customer orders are processed accurately and routed correctly through our fulfillment workflow
• Process club allocations, setting up each quarterly release in Bloom and transferring data from Bloom to Shopify
• Collaborate with the team to troubleshoot and resolve order issues quickly
• Identify and flag recurring operational bottlenecks and propose solutions

Customer Relations

• Deliver a consistently warm, professional and solutions-oriented customer experience in person, over the phone and via email
• Handle escalations with patience, good nature and sound judgment, turning problems into positive outcomes

Do you have experience in Teamwork?, We care more about who you are than what your resume says. If you’re resourceful, people-oriented and eager to learn, we’ll teach you the rest.

• Familiarity with Shopify or similar e-commerce platforms is a plus - but not required
• Familiarity with order management or fulfillment tools (ShipStation experience is a plus)
• Demonstrated proficiency with AI tools for optimizing spreadsheets and CRM/Shopify functions
• Strong Excel and spreadsheet skills
• Strong attention to detail - you catch things others miss
• Clear, confident communication skills, both in writing and over the phone
• Comfort juggling multiple responsibilities in a dynamic environment
• Proactive mindset - you take initiative without needing to be micromanaged
• A collaborative team player who genuinely enjoys working with people

Pulled from the full job description

• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Work from home, * Dependent upon experience
• Salary details will be discussed with qualified candidates. We believe in finding the right fit first.

Benefits:

• Paid Time Off (PTO)
• Company healthcare with 50% of premiums covered by fatcork
• Quarterly bonus incentive program
• Monthly Champagne allotment

Why This Role?

For the right person, this is a dream job. You’ll own projects, experience a wide range of tasks and influence fatcork’s growth and success. You’ll work alongside a friendly, Seattle-based team that is eager to recognize your unique contributions., * Dental insurance

• Employee discount
• Health insurance
• Paid time off
• Vision insurance