IT Operations Lead

We are searching for a senior IT and vendor operational professional to join our IT Team. This role serves as the Chief information Officer’s primary operational leader, with direct responsibility for the execution and oversight of IT service delivery, vendor risk management, and IT operational governance. This role ensures that internal IT operations and third-party service providers consistently meet defined service levels, adhere to regulatory requirements, and align with the Bank’s strategic objectives. RESPONSIBILITIES

• Own day-to-day IT operational oversight across internal staff and third-party managed service providers
• Ensure service delivery performance meets defined service level agreements (SLAs), including:
• Help Desk performance and responsiveness
• Infrastructure stability and uptime
• User onboarding and offboarding processes
• Act as the primary escalation point for IT/Vendor operational issues affecting business users
• Monitor and report on IT service performance metrics and drive continuous improvement with IT
• Provider oversight and governance for IT projects and initiatives, ensuring:
• Alignment with IT strategy and roadmap
• Defined scope, timelines, and accountability
• Coordination between internal teams and vendors
• Monitor project execution and escalate risks, delays, or resource gaps
• Ensure projects are delivered in a controlled, repeatable, and documented manner
• Design, implement, and maintain a vendor SLA and KPI scorecard
• Lead IT preparation for:
• Regulatory examinations (FDIC, FFIEC)
• Internal and external audits
• Coordinate and maintain audit-ready documentation, including:
• Policies and procedures
• Vendor documentation (SOC reports, contracts, risk assessments)
• Evidence of control execution
• Track and manage remediation of IT/Vendor audit findings to completion
• Maintain a continuous state of readiness, reducing reactive IT audit efforts
• All other duties as assigned

Do you have experience in Vendor risk management?, Do you have a Bachelor’s degree?, * A strong foundation in information technology in a governance role along with strong vendor management experience

• Bachelor’s degree in computer science, information systems, or a related field
• 8+ years in an IT governance/vendor management and/or project management role
• Ability to work on call as needed
• The ability to troubleshoot complex problems
• Ability to coordinate and bring key stakeholders to decisions and move efforts forward
• Willingness/Ability to manage projects/project coordination
• Motivated self-starter
• Detail oriented and highly organized
• Able to multi-task and prioritize to meet deadlines
• Able to work both independently and as an integral part of a team
• Strong verbal and non-verbal communication skills
• Able to focus on key priorities and thrive in a complex and ever-changing environment
• Service oriented and patient in stressful and challenging situations
• Stay current on latest industry trends and technologies
• Willingness to learn and contribute to company’s financial growth and profitability

Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance

• Dental insurance, EMPLOYEE BENEFITS Parkside is proud to offer competitive benefits for all our employees, including:

• Competitive salary with bonus
• Medical, dental, and vision insurance
• 401(k) Plan + Employer Match
• Employee Stock Options
• Paid 4 Week Sabbatical Program, including $5,000 for travel, with every 5 years of employment
• 12-week Paid Maternity Leave
• Tuition Reimbursement
• Employee charitable giving support
• Company paid parking & more!

Parkside Financial Bank & Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing an inclusive workplace that accommodates the diverse needs of all individuals. If you require any accommodations during the application process or while employed, please inform us so we can provide suitable assistance and modifications. All employment offers are contingent until applicant successfully completes all necessary background checks and drug screens.

Parkside Financial Bank & Trust started in 2007 with four professionals and one big goal: to make business banking and wealth management more personal, more insightful, and more responsive. Today, we’re an independent partner for successful families and privately held businesses, bringing together banking, commercial lending, trust, and family office services in one place. From St. Louis to Denver to Bedford, we’ve grown with our clients to $1 billion in Bank assets and approximately $3.6 billion in Trust & Family Office assets under management. We’ve also been recognized as a Top Workplace in St. Louis for five consecutive years thanks to a team that’s Smart, Likeable, Entrepreneurial, and Dependable. If you like doing great work with great people, you’ll fit right in. Why Parkside? We are a fast-growing, high-trust team where you’ll do real work, learn quickly, and be genuinely valued.