Senior Systems Engineer

As a Senior Systems Engineer - Security, you will deliver implementation of security solutions to our customers. You will work with project managers and other engineers to ensure the timely, on-budget deployment of solutions which attain a high customer satisfaction score., * Develops an understanding of customers’ environments and service delivery requirements to enable the delivery of the service.

• Identifies project delivery risks and mitigations for proposed solutions and approaches.
• Implements security related projects either on-premises, in a cloud platform or as a managed service.
• Troubleshoots and diagnose security related incidents, performing maintenance line with agreed SLA and implementation of a range of IT solutions, from moderately to complex in accordance with international best practices.
• Provides onsite and remote troubleshooting and diagnostic services to bring customer problems to resolution.
• Takes ownership for listening to and understanding customers’ problems. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
• Provides technical advice to colleagues and customers.

• Prepares and manages documentation of IT solutions and changes to existing IT solutions including writing technical and incident reports.Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.

• Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.
• Is a key team member, demonstrating personal leadership and initiative resolving issues.
• Takes initiative to drive own technical and professional development by pursuing applicable training and certification.
• Maintain current knowledge of industry available diagnostic systems, tools and equipment. Possesses a solid diagnostic approach that solves customer problems with little to no assistance.May be required to assist lower-level colleagues in completing objectives.

• Bachelor’s Degree in Computer Science or Information Technology
• Minimum of 5 years’ experience in an IT Security position
• Strong networking background is a must achieving at least Cisco CCNP or equivalent.
• Industry standard certification at a professional level (e.g. Ethical Hacking (CEH), CompTIA Security +, ISC2 CCSP)Expert knowledge in a widely used vendor technology (e.g. Checkpoint CCSE, Fortinet NSE4, Juniper JNCIP-SEC)

Key attributes

• Strong troubleshooting, reasoning and problem-solving skills
• Organizational skills and the ability to work autonomously with attention to processes
• Ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs with a minimal impact on reliability
• Strong analytical skills with the ability to easily identify issues
• Ability to work independently with a high level of attention to detail and quality
• Excellent time management with strong planning and organization skills
• Excellent interpersonal and communication skills with peers, management and clients
• Expresses technical concepts precisely and professionally in both verbal and written reports with the effective use of various desktop productivity tools
• Ability to effectively collaborate in engaging with clients, colleagues, senior management, vendors and other various stakeholdersShows initiative and demonstrates commitment to self-development

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 99,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs)., At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it’s the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.