Senior Help Desk & Network Administrator (Remote - U.S. Based)

Computer Solutions, Inc. is seeking an experienced Senior Help Desk & Network Administrator to join our growing team. This is not an entry-level position. We are looking for a seasoned IT professional with a proven track record of supporting business environments, troubleshooting complex technical issues, and managing network, server, and workstation infrastructure.

The ideal candidate will be comfortable handling day-to-day help desk tickets while also providing advanced technical expertise involving networking, Microsoft Windows environments, Active Directory, servers, domains, and workstation deployment.

If you have spent years supporting real-world business environments and can demonstrate hands-on experience resolving technical challenges, we want to hear from you.

Responsibilities

• Analyze, troubleshoot, and maintain business network environments
• Respond to and resolve help desk support tickets
• Configure, deploy, and support Windows workstations
• Manage Active Directory environments and domain-joined devices
• Troubleshoot DNS, DHCP, Group Policy, VPNs, and network connectivity issues
• Support Windows Server environments
• Diagnose and resolve hardware, software, and operating system issues
• Assist with Microsoft 365 administration and troubleshooting
• Perform remote support for clients across multiple industries
• Document work performed and maintain accurate ticket records
• Collaborate with internal team members to resolve escalated issues
• Participate in infrastructure improvement and optimization projects

Do you have experience in Windows?, Applicants must have a proven history of performing the following tasks in production business environments:

• Windows Server administration
• Active Directory management
• Domain setup, maintenance, and troubleshooting
• Network troubleshooting and diagnostics
• Workstation deployment and configuration
• Microsoft Windows desktop support
• DNS and DHCP configuration and troubleshooting
• VPN setup and support
• Microsoft 365 administration
• Remote support tools and ticketing systems

Technical Skills Required

• Microsoft Windows 10 and Windows 11
• Windows Server
• Active Directory
• Group Policy
• DNS
• DHCP
• TCP/IP Networking
• VPN Technologies
• Microsoft 365
• Network Switches and Firewalls
• Remote Monitoring and Management (RMM) Platforms
• Help Desk and Ticketing Systems

Preferred Qualifications

• CompTIA Network+
• CompTIA Security+
• Microsoft Certifications
• Experience supporting small and medium-sized business environments
• Experience with virtualization platforms
• Experience with cybersecurity best practices

What We Are Looking For

We are specifically seeking candidates who have a demonstrated history of performing these duties professionally. General familiarity or academic knowledge alone is not sufficient. Applicants should be prepared to discuss actual projects, environments, and technical challenges they have successfully managed.

Screening Requirements

Employment is contingent upon successful completion of:

• Criminal Background Check
• Credit Check
• Drug Screening
• Employment Verification
• Professional Reference Verification

$39,000.00 - $93,165.91 a year - Part-time, Full-time, Pulled from the full job description

• Referral program
• Health insurance
• Employee discount, Schedule
• Starts at approximately 30 hours per week
• Opportunity to transition into a full-time position based on performance and company growth, * Relevant Certifications
• Summary of Network, Server, and Active Directory Experience
• Examples of Business IT Environments You Have Supported

Qualified candidates will be invited to participate in a technical interview and practical skills assessment.

Pay: $39,000.00 - $93,165.91 per year

Benefits:

• Employee discount
• Health insurance
• Referral program