Senior Help Desk Technician

Do you have experience in WAN?, * Senior level troubleshooting skills

• 5+ years of client facing experience

Required Troubleshooting Qualifications

• Microsoft Office 365
• Microsoft Sharepoint
• Microsoft Azure
• Microsoft Active Directory
• Microsoft Exchange Servers (on-premise)
• Backup and Disaster Recovery
• DNS/DHCP Configurations
• PC/Server Hardware
• Networking Solutions (VPN configurations, firewall command line, VLANs, WAPs, WAN, LAN)
• RMM Optimization

Preferred Certifications in some of following areas:

• Cisco Certified Network Associate (CCNA)
• Network +
• CompTIA A+
• Certified Information System Security Professional (CISSP)
• Microsoft Certified Systems Engineer (MCSE)

Preferred Personality Traits

• Accountable
• Hardworking
• Fun
• Collaborative
• Strong leader
• Clear communicator
• Tenacious Problem Solver
• Constant Learner

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Profit sharing, * Health insurance
• 401k retirement plan
• Profit sharing
• Access to company vehicles

Hours:

This is a full-time position with superb benefits. Hours of employment will be M-F, 8:00 A.M. - 5:00 P.M. We are generous with holidays and have flexible vacation time.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year, * 401(k)

• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

We have combined the experience of nearly three decades in IT Managed Services, with a fierce focus on designing our clients’ networks to operate with the highest levels of security and optimization.

Our sustained impact in Northeast Ohio can be attributed to our unwavering commitment to provide wholistic technology solutions tailored to the precise needs of our clientele. It is our mission to continually navigate the changing technology landscape and present the best solutions to our clients.

We are equally as dedicated to cultivating a thriving company culture. As a family-owned business, we place a tremendous emphasis on a work-life balance and we provide a clear path for continued education in the industry. We’ve created a fun-loving, team-oriented atmosphere that works hard to collaborate and bring our clients the best solutions and support.

We hope you’ll join our team and family as we continue to expand our North East Ohio footprint.

Role Within DIS

You will be stepping into the role of Support Engineer II on our Service Help Desk. Our Help Desk is structured to promote teamwork and collaboration, so you will not oversee specific clients. Instead, you will be part of a team responding to mid-high level technical issues across our entire client base. You will be integral in finding solutions to a broad range of technical issues that cannot be resolved by Level I technicians.

Role Specifics

• Provide both remote and onsite support to end users from a wide variety of industries
• Collaborate with team-members to ensure the best solutions are being provided
• Quickly assume a leadership role to Level One technicians
• Build rapport with clientele, instilling confidence in the minds of our customers
• Apply critical-thinking to existing client networks to ensure best solutions are present