Help Desk Technician

We are a Managed Services Provider (MSP) seeking an experienced IT consultant with a well-established client in their Redmond and Seattle offices. You’ll work onsite as an embedded resource - acting as the go-to technical expert for their team. At the end of the engagement, there’s a real path to either continued 1099 work through us or a direct hire with the client.

What you’ll be doing:

• Directly responsible for the deployment, support, and troubleshooting of end user devices such as laptops, workstations, printers, tablets, phones, and audio/video services.
• Manage and resolve help desk tickets in a timely manner.
• Provide and manage assets, standardize PC imaging and new PC setup.
• Deploy workstations and install applications on both client, servers, and lab systems as needed.
• Contact vendors as needed for troubleshooting and resolving issues.
• Create user accounts in applications as needed following administration procedures.
• Perform internal customer support with tact and appropriate prioritization.
• Participate actively in regular team standups and business meetings.
• Communicate clearly and regularly with stakeholders, including documenting work in IT ticketing system.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Bachelor’s Degree or technical institute degree in Computer Science, Information Systems, or other related field; or equivalent work experience.

• 2+ years of experience supporting IT systems and end users.
• Strong problem solving, analytical, communication, and collaboration skills.
• Familiarity with working in a medium to large Active Directory domain environment.
• Background in the Biotech/Pharma industry preferred but not required.
• Experience with basic server and networking support and troubleshooting.
• Basic understanding of cloud services, such as Amazon Web Services is preferred.

What we’re looking for:

• Expert-level knowledge of Windows desktop OS and Microsoft 365
• Working knowledge of Active Directory administration
• Strong troubleshooting skills and ability to implement quick workarounds
• Experience supporting executive-level end users
• Background in client-facing IT support or MSP environments
• Full-time availability for all 3 months
• Ability to travel between Redmond and Seattle offices is required
• Must be able to work on multiple users’ issues across multiple technologies simultaneously.
• Must be able to work in a laboratory environment to install and troubleshoot computer component of laboratory equipment. This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures, working with laboratory business stakeholders, and instrument vendors., * Do you have experience working in a work in a laboratory environment installing and troubleshooting computer components of laboratory equipment? This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures

Full time, Mon-Fri 9-5, ~40hours per week for eligible 1099 independent contractor