IT Associate - (Entry Level)

The Entry-Level IT Support Specialist provides first-line technical support to end users across Bundy Baking Solutions. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service. This position is ideal for individuals starting their IT careers who are eager to learn, grow, and gain hands-on experience in a manufacturing and business systems environment., * Provide responsive and effective IT support to employees

• Ensure minimal disruption to business operations
• Support core systems including desktops, mobile devices, printers, and enterprise applications
• Serve as the frontline representative of the IT department, User Support
• Respond to IT support requests via ticketing system, phone, or in person
• Troubleshoot issues related to:
• Windows operating systems
• Microsoft 365 applications (Outlook, Teams, Excel, Word)
• Printers and peripherals
• Mobile devices (iOS/Android)
• Provide clear communication and updates to users

Ticket Management

• Log, track, and update incidents in the IT ticketing system (e.g., Spiceworks)
• Prioritize and escalate issues when necessary
• Ensure timely resolution and proper documentation of all tickets

Hardware & Device Support

• Set up and deploy laptops, desktops, and accessories
• Perform basic hardware troubleshooting and replacement
• Maintain inventory of IT equipment
• Infrastructure installation to include cameras, sensors, wiring as needed

Account & Access Management

• Assist with user account creation, password resets, and access requests
• Follow company security policies for identity and access management

Basic Systems Support

• Support common business applications (ERP, email, file systems)
• Assist with software installations and updates
• Perform routine system checks and maintenance tasks

Onboarding & Offboarding

• Prepare equipment and system access for new hires
• Ensure proper deactivation of accounts and retrieval of equipment for departing employees

Do you have experience in Microsoft Excel?, Do you have a High school diploma or GED?, * High school diploma or equivalent

• Basic understanding of:
• Computer hardware and software
• Windows operating systems
• Microsoft Office / Microsoft 365
• Strong communication and customer service skills
• Ability to troubleshoot and think logically

Preferred

• Associate degree or coursework in Information Technology or related field
• IT certifications (e.g., CompTIA A+, Network+)
• Internship or prior technical support experience

Skills & Competencies

• Customer-first mindset
• Strong problem-solving ability
• Willingness to learn and take direction
• Time management and organizational skills
• Ability to work independently and as part of a team

Work Environment

• Office and manufacturing floor environment
• May require occasional lifting of IT equipment (up to 30 lbs)
• May require travel between local sites (if applicable)

Success Metrics (KPIs)

• Ticket resolution time
• First-call resolution rate
• Customer satisfaction scores
• Accuracy of documentation
• Adherence to IT processes and policies