Help Desk Technician I (Level 1 Support)

We are looking for an enthusiastic and customer oriented Help Desk Technician I (Level 1 Support), to join our IT Team. This will be an entry level role and a great fit for someone starting their career pathway into IT . You will be first level technical support responsible for problem solving and assisting others with IT issues. More complex issues will be escalated senior team members., * Serve as the first point of contact for internal IT support: phone, email, ticketing system.

• Troubleshoot and resolve basic IT issues related to: Windows Operating System, Microsoft Office=Outlook, Word, Excel, Teams. Password resetting and account access, printers and basic knowledge of networking.
• Set up and deploy desktop computers, laptops, monitors and peripheral devices.
• Perform new hire onboarding tasks: equipment preperation, account set-up, etc.
• Document IT issues and the resolution along with the steps taken to resolve within the helpdesk system.
• Escalate unresolved or complex issues to Level 2 Support or the Network Administrator.
• Follow Standard IT procedures and security practices.
• Maintain a positive customer focused approach to support the team!

Do you have experience in Teamwork?, Do you have a Associate’s degree?, * Basic knowledge of Windows Operating Systems and Microsoft applications.

• Understanding of computer hardware and peripherals.
• Strong communication and customer service skills.
• Ability to follow instructions and troubleshoot using documented process and procedures.
• Preferred Associate degree or coursework in IT (or equivalent experience)
• Entry-level certifications: A+, Network +. Preferred but not required to apply.
• Prior helpdesk, retail tech. and customer service experience.

Skills and Competencies:

• Strong problem-solving and critical thinking
• Clear verbal and written communication skills
• Ability to prioritize tasks and manage multiple requests
• Team oriented and a willingness to learn
• Reliable, organized and detail oriented.

Work Environment and Requirements:

• Ability to lift and move equipment up to 50 lbs-PC’s, monitors, printers, etc.
• Occasional travel to nearby sights that are within three miles of the corporate office.
• Reliable attendance and punctuality is a must!
• Occasional after hours or weekend support as needed.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, Full-time Monday through Friday (typically) 8:00am-5:00pm with a 1 hour unpaid lunch.

Growth Opportunities: This role provides a clear path to higher level IT positions within Help Desk II, Systems Administrator, Network Administrator, etc.

We are an equal opportunity employer . We are committed to fostering an inclusive workplace and do not discriminate based on legally protected characteristics.

Pay: $20.00 per hour, * 401(k) matching

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance