Remote - Mechanic/Technician Specialist - Canadian French

The project hours of operations will be Monday - Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary)., Candidates should be proficient in Canadian French

Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction

Utilize a defined six-step diagnostic process to resolve automotive concerns

Research and apply relevant product and repair information using available databases and tools

Perform follow-ups on open tickets and ensure successful resolution and closure

Deliverables or Project Scope

Maintain high levels of customer satisfaction through accurate and timely technical support

Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams

Document and update ticket status, ensuring compliance with resolution protocols

Support continuous improvement by sharing feedback and technical findings with internal teams

Collaboration Tools or Platforms

Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)

Dealer Information Software and Diagnostics Tools

Internal ticketing and call management systems

Do you have experience in Research?, Do you have a Trade school?, BCforward is currently seeking a highly motivated Mechanic/Technician Specialist - Canadian French for an opportunity in Auburn Hills, MI - Remote!, High School Diploma or GED equivalent

Minimum of 1-2 years of hands on automotive repair experience OR Bachelor’s Degree OR Technical Trade School Certificate in Automotive internship or similar experience

Preferred Qualifications

1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)

Automotive Service Excellence (ASE) Certification

Strong Understanding of advanced diagnostic processes and automotive systems

Excellent communication and problem-solving skills for technical support environments

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Disability insurance, BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.