Automotive Support/Mechanic Specialist -Canadian French

We are seeking a dedicated Automotive Support/Mechanic Specialist fluent in Canadian French to join our dynamic team., * Must be proficient with Canadian French

• Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction
• Utilize a defined six-step diagnostic process to resolve automotive concerns
• Research and apply relevant product and repair information using available databases and tools
• Perform follow-ups on open tickets and ensure successful resolution and closure, * Maintain high levels of customer satisfaction through accurate and timely technical support
• Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
• Document and update ticket status, ensuring compliance with resolution protocols
• Support continuous improvement by sharing feedback and technical findings with internal teams

Collaboration Tools or Platforms

• Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)Dealer Information Software and Diagnostics Tools,
• Internal ticketing and call management systems

• High School Diploma or GED equivalent
• Must be proficient with Canadian French
• Minimum of 1-2 years of hands on automotive repair experience OR Bachelor’s Degree OR Technical Trade School
• Certificate in Automotive internship or similar experience
• 1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)
• Automotive Service Excellence (ASE) Certification
• Strong Understanding of advanced diagnostic processes and automotive systems
• Excellent communication and problem-solving skills for technical support environments