System Administrator

This full-time, on-site System Administrator role in our Oklahoma City corporate office is responsible for ensuring reliable, secure, and efficient operation of end-user devices and core IT systems. Working closely with the Tech Support Specialist, the System Administrator provides escalated technical support, maintains both on-premises and cloud-based Microsoft environments, and proactively improves user uptime through effective system maintenance, troubleshooting, and implementation of new capabilities. The position plays a key role in managing servers, networking systems, virtualization platforms, and enterprise tools while supporting ITSM functions and security best practices across the organization., * Assist with maintenance and secure configuration of servers, firewalls, wired and wireless networking systems including regular patch management.

• Help manage and optimize ITSM activities using ITIL best practices including service desk, service request & incident management, IT asset management, knowledge management, and problem management.
• Responsible for the maintenance, configuration, monitoring, and reliable operation of server hardware, virtualization platforms and peripheral systems such as VOIP phone systems, multi-function printers, Wi-Fi
• Troubleshoot hardware and software issues by running diagnostics, researching documentation, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Help maintain Entra (Azure AD) hybrid environment
• Other IT duties as assigned

Do you have experience in UEM?, Do you have a Associate’s degree?, * Education: Associate or Bachelor’s degree in Information Technology, System Administration, Computer Science, or a closely related field, or equivalent experience required

• 3 to 5 years’ experience in a SysAdm or similar role required
• Experience with on-premises and cloud-based Microsoft (MS) systems and tools especially Active Directory, Entra/AzureAD, Exchange Online, and other MS 365 management tools
• Endpoint and mobile device management experience with tools such as Intune, MECM, Jamf, or similar
• Experience with Microsoft Server in virtualized environments
• Experience with Microsoft domain services, Active Directory functionalities, Group Policy, DNS, and DHCP
• A+, Security+, Network+, Certified Ethical Hacker (CEH), MCP and/or other relevant security/OS/network certifications
• Excellent verbal and written communication skills
• Respectful, empathetic customer-centered support skills. Ability to translate end-user requirements into appropriate technical action
• Experienced in editing clear, succinct, engaging technical knowledge base articles, policies, and procedures using modern digital editing tools.
• Ability to work independently and as part of a cross-functional team
• Must be willing and able to obtain a U.S. Government security clearance
• US Citizen, * Advanced experience with VMWare virtualization platform, or equivalent
• Advanced Linux OS experience
• MS Cloud certifications
• Experience with VEEAM backup software, WatchGuard and SonicWall networking equipment, Dell Servers
• Familiarity with DoD cybersecurity standards laid out in NIST-800-171, DFARS, and CMMC, FedRAMP, etc.
• Experience in the DoD, aerospace industry, and/or a technical support role

Candidate must possess a smart mobile phone capable of receiving SMS messages and using modern apps. Must have a high-speed data connection at home.