IT Systems & Support Specialist

Charter Communications, Inc.

Phoenix, AZ, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$71,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Excel Microsoft Windows Data Analysis Business Software Computerized Patient Record System Desktop Computing Microsoft SQL Server Pivot Tables Power BI EClinicalWorks SQL Databases Tableau (Software)

+4 more

Electronic Medical Records Information Technology Laptops User Accounts

Job description

At Spectrum Healthcare Group, we’re looking for an IT Systems & Support Specialist who is comfortable jumping between helpdesk support, EHR administration, and data work - sometimes all in the same day. This is a hands-on role for someone who takes ownership, communicates clearly, and genuinely wants to support the staff helping our communities thrive.

What You’ll Do

Provide day-to-day support for hardware, software, and Microsoft 365 (user accounts, password resets, email, Teams)
Support and administer our Electronic Health Record system (NextGen Enterprise preferred)
Train new and existing staff on EHR workflows and technology tools
Image, deploy, and configure laptops and desktops
Troubleshoot common software and hardware issues across multiple locations
Monitor SQL Server jobs and perform basic query work to support operations
Assist with reporting and data tasks using tools like Hex, Power BI, or Excel
Document issues, resolutions, and procedures to keep the team informed

Requirements

Do you have experience in User training (technical support)?, * 3+ years of experience supporting an EHR system in a clinical environment (NextGen Enterprise, Epic, eClinicalWorks, or similar)

Experience training end users on clinical or business software
Proficiency with Microsoft 365 administration and troubleshooting
Ability to image and configure laptops and desktops independently
Strong communication skills across clinical, administrative, and leadership audiences

What Sets You Apart

NextGen Enterprise experience (administration, template support, or configuration)
Ability to run SQL queries, restart failed SQL Server jobs, and interpret basic results
Familiarity with data analytics tools (Hex, Power BI, Tableau, or similar)
Excel proficiency including VLOOKUPs and pivot tables
Experience in a behavioral health or outpatient clinical setting

Basic Requirements

Ability to sit for extended periods and work on a computer
Must be able to work on-site; travel between SHG locations may be required (Prescott, Cottonwood, Phoenix, Tucson areas)
Ability to obtain a Level 1 Fingerprint Clearance Card