IT- Help Desk

IBA InfoTech Inc.

Wendell, NC, United States

3 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

ibainfotech.com

Tech stack

Microsoft Word .NET Framework Microsoft Excel Software Applications Microsoft Outlook Computer Programming System Configuration Desktop Computing Network Troubleshooting NetApp Applications SQL Databases Usage Tracking

+5 more

Information Technology Vba Programming Language Laptops User Accounts Vmware

Job description

The Desktop Support Technician is responsible for troubleshooting problems and help restore the customer’s computer to working condition. Responsible for a range of tasks including configuring, testing, and troubleshooting network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers., New hire set up, including establishing emails, activating access badges, setting up work stations, etc.Coordinate with vendors to resolve technical problems with desktop computing equipment and software Train and guide staff hardware and software usage. Set up new computer systems, perform routine maintenance, and assist in application installs.Identify and resolve hardware and software problems. Assist in technical upgrading and maintaining of entire desktop systems. Endorse and apply upgrades to systems to ensure durability.

Requirements

Bachelor’s degree in computer science, information technology, or related field required0-3 years of related database administration experienceKnowledge and experience of the following computer applications: Solomon, VMware, NetApp, ERP System, CRM, SQL, visual basic, .net programming, and vb.netMicrosoft Word, Excel, Outlook, and other applications are plus