Data Scientist

IBA InfoTech Inc.

Jacksonville, FL, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

ibainfotech.com

Tech stack

Agile Methodology Amazon Web Services Avaya IP Phone 1140e Big Data Data Files Data Visualization R (Programming Language) Apache Hadoop Python (Programming Language) Machine Learning Microsoft SQL Server Natural Language Processing

+8 more

Power BI Salesforce.Com Tableau (Software) Computer Network Operations Apache Spark Information Technology Data Analytics Looker Analytics

Job description

Inventory Formativ’s patient touchpoint and interaction data across internal systems (Avaya, AWS, Salesforce, etc.) to identify all available and relevant data sets
Assess healthcare industry data and trends to identify metrics most critical for physician customer performance, and build benchmarks around customer operational success
Establish and standardize metrics for internal and customer success across Formativ’s suite of patient access and engagement technology-enabled services
Build scorecards and KPIs to measure customer performance, and alert product teams of overall health of the product
Provide relevant data for Formativ operations and customer success teams in establishing improvement plans for lagging scorecard metrics
Guide and support ongoing internal and external reporting needs, alongside existing quality and reporting teams
Develop and manage strong, collaborative relationships with key stakeholders in Technology, Product, and Commercial teams as needed to drive customer success
Develop unique insights from the Formativ network to publish for external consumption via sales, marketing, internal/external blog posts and other outlets
Establish and operationalize Formativ’s Network Operations Centers (NOCs) to visualize and monitor network and client performance
Serve as Formativ’s resident expert in all things related to Big Data, Machine Learning (ML) and Natural Language Processing (NLP), and work cross-functionally to help teams adopt relevant tools and methodologies to enhance Formativ’s services

Requirements

Bachelor’s Degree required
5+ years of experience in data analytics or data science
Strong understanding of big data technologies such as Spark, Hadoop, etc.
Working knowledge of software programs for statistical analyses and data visualization, including SQL Server, R, Python, Tableau, Power BI, Looker, etc.
Ability to aggregate, synthesize, and prepare data into digestible and actionable formats and reports to effectively drive strategic product development and customer performance decisions
Excellent verbal and written communication skills and comfort presenting to leadership and other key stakeholders
Strong track record working cross-functionally, and with external stakeholders to execute on strategic priorities
Experience and comfort working in an agile development organization
Strong project management abilities
Experience with AWS and/or Salesforce