IT Technician

Eastridge Workforce Solutions

Fremont, CA, United States

2 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$49,920.0 - $58,240.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems JIRA Software as a Service Dynamic Host Configuration Protocol Linux Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting Networking Basics

+6 more

TeamViewer Internet Protocol Telephony Information Technology Zendesk User Administration Servicenow

Job description

Eastridge Workforce Solutions is seeking an IT Technician with strong Help Desk experience (3-4+ years) to support our client, Quanta Manufacturing, at their Fremont headquarters.

This role is ideal for a hands-on IT professional who thrives in a fast-paced environment and enjoys solving technical issues for end users. You will serve as the frontline IT support resource, ensuring seamless day-to-day operations across systems, devices, and applications., * Provide Tier 1 / Tier 2 Help Desk support in a corporate environment

Troubleshoot hardware, software, and network issues across Windows, macOS, and Linux systems
Manage and resolve tickets using a Service Desk ticketing system (ServiceNow, Jira, Zendesk, etc.)
Support Microsoft 365, Teams, and SaaS applications
Perform user account management (Active Directory, password resets, access requests)
Assist with device imaging, deployment, onboarding/offboarding
Troubleshoot printers, VoIP systems, AV/conference room technology, and peripherals
Provide remote and onsite support using tools like RDP, TeamViewer, etc.
Document troubleshooting steps and contribute to knowledge base articles
Collaborate with IT infrastructure and engineering teams

Requirements

Do you have experience in macOS?, * 3-4+ years of strong Help Desk / Service Desk experience in a corporate environment

Experience supporting Windows and macOS systems (Linux is a plus)
Hands-on experience with Active Directory, Group Policy, and Microsoft 365
Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
Strong troubleshooting skills across hardware, software, printers, and networking issues
Knowledge of DNS, DHCP, VPN, and basic networking concepts
Excellent communication and customer service skills
Ability to manage multiple tickets and prioritize effectively

Benefits & conditions

3.93.9 out of 5 stars Fremont, CA 94538 $24 - $28 an hour - Temporary, Temp-to-hire

About the company

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a IT Technician to support our client’s team.