Application Support Specialist III

The Enterprise Systems Administrator III focuses on customer service, and supports the applications and user community of Tulane University. The Enterprise System Administrator has deep knowledge of our current systems and how to administrate those systems in the development, test, and production environments. This person is a senior Operations team member. Duties include interacting with customers, delivery, and operations teams, and determining support requirements for Tulane applications. The Enterprise System Administrator is responsible for application configuration and management, including software installations, system monitoring, and error resolution., Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Do you have experience in Handling customer inquiries?, Bachelor’s Degree in applicable discipline AND

1. Bootcamp Certified AND

2. Minimum 5 or more years of experience in customer support and application management with a strong focus in operational processes. OR Minimum 5 or more years of experience in enterprise application support, support for agile application processes, and business unit support. Preferred Qualification: Scripting in a language like JavaScript, Python, or PowerShell. Ability to write SQL queries. Experience with Agile project management practices.