Level 1 and 2 IT Support Technician (Onsite)

Magnum Staffing is seeking a customer-focused Level 1 IT Support Technician to provide technical support / admin help for our Dallas office. This role is ideal for someone who enjoys phone-based user support, takes an above-and-beyond approach to service, and is eager to learn. This position will serve as the primary lead for new hire onboarding, including imaging computers/phones, white-glove workstation setup, and shipping equipment via FedEx. When onboarding tasks are complete, the employee will support the IT team with phone support and working in the IT Helpdesk., * Set up, configure, and ship workstations and IT equipment for new hires

• Help with administrative IT tasks
• Maintain IT equipment organization and inventory
• Helpdesk Support
• Provide remote first-level support for laptops, desktops, printers, and peripherals
• Troubleshoot basic hardware, software, and connectivity issues
• Support users with Microsoft 365 (Outlook, Teams, OneDrive)
• Assist with password resets, MFA, and access issues
• Document issues and resolutions in the ticketing system
• Escalate complex issues to higher-level support as needed

Do you have experience in Windows?, The successful candidate is a self-starter who can follow documentation and checklists, is willing to help wherever needed, and demonstrates strong growth and leadership potential within IT operations., * Strong customer service and communication skills

• 0-2 years of IT support or service desk experience
• Basic knowledge of Windows 10/11 and Microsoft 365
• Comfort working on the phone and interacting with employees
• Ability to follow processes and document work clearly
• Ability to lift and move standard IT equipment