IT Manager

The Information Technology (IT) Manager is responsible for the leadership, administration, support, and continuous improvement of the organization’s technology infrastructure, business systems, cybersecurity initiatives, and IT operations.

This is a working manager position that combines leadership, project management, vendor management, strategic planning, and hands-on technical responsibilities. The IT Manager oversees day-to-day IT operations while supporting a multi-location business environment and ensuring that technology solutions align with organizational goals.

This position supports the Tony Group Vision: “Best Place to Work & Best Place for Our Guests to Do Business” and Mission: “Build Long-Term Relationships with Our Associates and Guests and Make a Positive Difference in Our Community.”, * Collaborate with the Director of Technology and Projects to develop and execute IT strategies that support organizational goals and business objectives.

• Provide leadership, guidance, mentoring, and performance management for IT team members.
• Manage IT staff scheduling, coverage, workload distribution, and on-call responsibilities to ensure consistent support across all locations and business operations.
• Recruit, train, mentor, motivate, and develop IT team members while fostering a culture of accountability, teamwork, continuous improvement, and exceptional customer service.
• Conduct performance evaluations, establish goals and expectations, provide coaching and feedback, and support professional growth and career development within the IT department.
• Ensure appropriate staffing levels, cross-training, documentation, and knowledge sharing to maintain operational continuity and reduce single points of dependency.
• Establish priorities, allocate resources, and manage departmental workloads to ensure effective service delivery.
• Develop and maintain IT policies, procedures, standards, and documentation.
• Manage IT budgets, technology investments, and resource planning.

Infrastructure & Systems Administration

• Administer, maintain, and support servers, workstations, operating systems, cloud services, business applications, telecommunications systems, and related technology platforms.
• Analyze, develop, test, implement, and maintain technology solutions that support business operations.
• Plan and execute system upgrades, migrations, deployments, and technology refresh initiatives.
• Perform and oversee system maintenance, backups, disaster recovery procedures, and business continuity planning.
• Ensure systems remain secure, reliable, and aligned with organizational requirements.

Network & Cybersecurity

• Manage and support network infrastructure including switches, wireless networks, internet connectivity, firewalls, and related systems.
• Monitor system performance, troubleshoot infrastructure issues, and coordinate resolution with vendors and service providers.
• Oversee cybersecurity initiatives including user access management, endpoint protection, security monitoring, vulnerability management, and security awareness efforts.
• Ensure compliance with security policies, industry best practices, and applicable regulatory requirements.

Project & Vendor Management

• Lead and participate in technology projects including infrastructure upgrades, software implementations, cybersecurity initiatives, dealership technology deployments, facility technology systems, and business process improvements.
• Manage relationships with technology vendors, consultants, service providers, telecommunications carriers, and software partners.
• Coordinate vendor activities, project timelines, support services, and contract renewals.
• Evaluate and recommend technology solutions that improve operational efficiency and business performance.

End User Support

• Ensure timely and effective support for associates across all locations.
• Provide technical support and troubleshooting for computers, software applications, mobile devices, printers, telecommunications systems, and related technology equipment.
• Research, document, track, and resolve technical issues through the organization’s ticketing system.
• Partner with department leaders and associates to identify technology needs and implement practical solutions.

Ticketing System Administration

• Oversee the IT ticketing system and service delivery processes, including:
• Ticket assignment and prioritization
• Monitoring response and resolution times
• Service level performance tracking
• Documentation and knowledge base management
• Continuous process improvement

TONY GROUP STANDARDS

All associates are expected to demonstrate and uphold the Tony Group Standards:

• SMILE - Be positive and respectful to everyone.
• GREET - Greet everyone within five feet.
• HELP - Help every guest or find someone who can.
• THANK - Always thank the guest.
• GOLD - Go for Gold (Grand Opening Look Daily).

Do you have a valid Driver’s License license?, Do you have experience in Vendor relationship management?, Do you have a Bachelor’s degree?, * Strong leadership, coaching, and team development skills.

• Excellent analytical, troubleshooting, and problem-solving abilities.
• Experience managing technology projects and competing priorities.
• Strong understanding of network infrastructure, cybersecurity principles, cloud technologies, and business systems.
• Experience managing vendors, contracts, and service providers.
• Excellent verbal and written communication skills.
• Strong organizational and documentation skills.
• Ability to work independently while collaborating effectively with associates, managers, vendors, and executive leadership.
• Commitment to delivering exceptional customer service.
• Ability to adapt to evolving technologies and changing business needs., * Bachelor’s Degree in Computer Science, Information Technology, or a related field preferred; OR
• Seven (7) years of progressive IT experience, including leadership, supervisory, or management responsibilities; OR
• An equivalent combination of education, training, and experience.
• Experience supporting multi-location business operations preferred.
• Experience supporting automotive dealership systems, business applications, and related technologies preferred.

Additional Requirements

• Must possess a valid driver’s license and maintain an acceptable driving record.
• Must be available to respond to critical business-impacting technology issues outside normal business hours when necessary.