Information Technology Support Assistant

The Information Technology Support Assistant will assist the Director of Information Technology in supporting technology operations throughout Nettle Creek School Corporation., * Provide technical support and assistance to students and staff.

• Install, configure, maintain, troubleshoot, and repair district hardware and software.
• Support Chrome OS, Microsoft Windows, macOS, and iPadOS devices.
• Deploy and maintain staff and student technology devices.
• Track repairs and technology assets through the district inventory system.
• Assist with network infrastructure support, including cabling, wireless systems, and connectivity troubleshooting.
• Assist with installation and maintenance of security camera and door access control systems.
• Support classroom technology including printers, interactive displays, projectors, document cameras, tablets, and telephones.
• Assist with server, backup, and technology infrastructure maintenance.
• Support and troubleshoot PowerSchool and other district technology systems.
• Assist with state and local testing technology initiatives.
• Work with the Director of Learning to support instructional technology resources and instructional technology initiatives.
• Provide technology training and guidance to staff as needed.
• Maintain confidentiality of district data and information.
• Perform other technology-related duties as assigned.

Do you have experience in macOS?, Do you have a High school diploma or GED?, * Associate’s Degree in Information Technology or a related field; equivalent IT certifications and experience will be considered.

• Strong communication, organizational, and customer service skills.
• Ability to work effectively with students, staff, and the public.
• Ability to troubleshoot technology issues and provide professional technical support., * Experience managing Mac, iOS, Chrome OS, and Windows devices.
• Apple MDM administration experience.
• Google Workspace administration.
• VOIP telecommunications systems.
• PowerSchool Student Information System.
• Interactive displays and projector technologies.
• IP-based security camera systems.
• Door access control systems.
• Printers, copiers, and related peripherals.
• Virtualized server environments.

Pulled from the full job description

• Paid time off, * This position will be paid $19.49 per hour for 40 hours per week.
• 8 hours per day with the hours to be 7:30am - 4:00pm.
• This is a 260 day per-year contract.