Jr. IT Technician

Summary: Handles initial support requests for the IT Department that need to be handled., * Active directory administration for credential creation, password resets and resolving user profile issues

• Experience with Microsoft 365 Administration (Create /Delete a user, Backup outlook)
• Manage Network: Oversee server rack configuration, patch new cables / ports, manage firewall, web filter, create new connections for phone/ network, crimp ethernet cables, monitor network performance, define network policies, procedures, and uphold security measures
• Troubleshooting of wireless controllers, access points, and end-user Wi-Fi experience
• Serving as the first point of contact for IT support within the organization
• Installing, configuring, and maintaining software and hardware components of computer and network systems
• Installing Network printers and changing parts for label printers
• Checking the CCTV systems and cameras
• Diagnosing and troubleshooting software and hardware issues
• Daily backup for files and folders
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
• Maintaining and updating technical documentation regularly
• Troubleshoot, fix, and repair mobiles, desktop, laptop, and server issues.
• Implement new technologies and provide resources to complete IT projects as needed.
• Assist with the prompt resolution of support service tickets.
• Creating & and maintaining of accounts in the VOIP Telephony system
• Identify computer or network equipment shortages and place orders online.

Do you have experience in Software troubleshooting?, · The ability to work well with others.

· Knowledge of computer operating systems, hardware, and software.

· Office 365

· Microsoft Active Directory /NTFS file sharing

· Analytical thinking skills.

· Knowledge of new technology (Arduino, RFID, Rasbery PI) .

· To be thorough and pay attention to detail.

· Customer service skills.

· Excellent verbal communication skills., * IT Engineering Certificate

• IT Network Science Diploma/Certificate

• Combined IT Certificates/degrees

Physical demands and work environment:

• Frequent seating

• Frequent use of hands, fingers

• Reaching and pulling

• Frequent walking

• Clear vision

• Carrying Computer hardware and servers, * Microsoft Office: 2 years (Required)
• Software troubleshooting: 2 years (Required)
• Active Directory: 2 years (Required)