Tourism Information Associate (PT) - Department of Economic Development / Tourism

As a Tourism Information Associate, you will serve as a point of contact at the Carroll County Visitors Center, providing information to visitors and maintaining an up-to-date registry and brochure supply of local tourism opportunities in Carroll County. Reporting to the Tourism Manager, you will compile records, organize information, and prepare packets for distribution. The work you do will connect visitors with local tourism opportunities., * Act as a point of contact for the Visitors Center, answering phone calls and providing information to visitors.

• Maintain logbook and keep an up-to-date visitor registry that can be converted to a mailing list.
• Acquire and maintain informational materials related to local tourism opportunities.
• Respond to requests and assemble packets of literature on Carroll County for distribution.
• File documents and maintain paper and computer records management/file systems.
• Prepare packets for tour groups. Perform tour guide responsibilities, as needed.
• Provide support and assistance with special events.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.

Do you have a valid Driver’s License license?, Do you have experience in Visitor query response?, Do you have a High school diploma or GED?, * Marketing (Introductory)

• Local Area Tourism Industry (Introductory)
• Verbal and Written Communication (Introductory)
• Microsoft Office Suite (Introductory)

Your Strengths

• Service Excellence
• Decision Making
• Collaborating with Others
• Attention to Detail
• Digital Literacy
• Professionalism
• Fostering Communication
• Information Management
• Safety Focus, * High school diploma or general education diploma (GED)
• Up to one year of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement.

Required Licenses and Certifications

• Valid driver’s license

At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community.