Computer Information Services Specialist...

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission-connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses!The Maryland Department of Transportation State Highway Administration’s (MDOT SHA) District 1 - Salisbury is currently recruiting for a Computer Information Services Specialist Supervisor position. The employee is responsible for the computer management and telecommunications for District 1, encompassing the District Office and maintenance facilities in Cambridge, Princess Anne, Salisbury, and Snow Hill.

Please only apply if you are willing to work in the following areas: (Dorchester, Somerset, Worcester, and Wicomico Counties).

The Computer Information Services Specialist Supervisor is the supervisory level of work evaluating, implementing and maintaining computer hardware and software. The incumbent oversees system management, workstation maintenance, and Voice over Internet Protocol (VoIP) services.

Responsibilities include, but are not limited to:

• Supervising and directing the work of staff-level Computer Information Services Specialists and other IT support staff

• Determining computer hardware and software solutions for users and recommending acquisition of appropriate technology resources and services

• Overseeing desktop support, addressing on-site user issues with hardware and software

• Coordinating the development and/or implementation of various software applications

• Asset management to include delivering, deploying, disposing, and inventorying of assets

The current vacancy exists at MDOT SHA Office of Information Technology, which is located in Salisbury, MD (Wicomico County).

This position may allow a hybrid work schedule, including telework and required on-site work hours.

Employees may be required to work beyond their shift, to include off hours, evenings, nights, and weekends.

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits

If you have ever taken a flight from BWI Thurgood Marshall Airport; renewed your Maryland driver’s license; traveled to an Orioles game on the Light Rail; embarked on a cruise from the Port of Baltimore; received roadside assistance from CHART Emergency Patrol; reduced your commute time by using one of Maryland’s toll roads then you have experienced some of the superb services provided by the Maryland Department of Transportation (MDOT)., Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience: Two (2) years of experience evaluating, implementing and maintaining microcomputer hardware and software.

*Selective Qualification: One (1) year of this experience must have involved the supervision of others.

*This statement contains a selective qualification which is more focused in scope than the minimum qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill or ability). No substitutions are allowed for a Selective Qualification.

The ideal candidate will possess the following:

• A+ Applications Expert and Network Administrator Certifications

• MSCE or MCNE Certification

• Advanced knowledge of Voice over Internet Protocol network services

• 2 years IT Service Management (ITSM) experience

• Certifications: CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation

• Basic knowledge of Microsoft Operating Systems.

• Familiarity with Microsoft Office 365 Suite.

• Familiarity with Windows 10 and 11 OS.

• Experience with Help Desk Ticketing System.

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position for which you are applying.

If you have held more than one position at the same employer, please list each position that you held and the length of time that you held each position.

Notes:

• Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for the required education.

• Candidates may substitute U.S. Armed Forces military service experience in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Licenses & Certifications

Employees are assigned duties that require the operation of motor vehicles. Employees must possess a driver’s license valid in the state of Maryland.

Additional Information

Employees must remain reachable by phone or pager with a valid contact number.

ADDITIONAL INFORMATION:

Eligible applicants may be subject to a background investigation under federal or state laws regulations. A conviction is not an automatic disqualification to employment. Erroneous, misleading or fraudulent information on an application is sufficient grounds for rejection from the hiring process, removal from the list of eligible, withdrawal of an offer for employment or immediate discharge.

TO APPLY: You must complete an MDOT employment application (DTS-1) online to be considered for this recruitment. RESUMES CANNOT BE SUBSTITUTED FOR THE MDOT EMPLOYMENT APPLICATION. No paper applications will be accepted.

The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. Description of duties that state, “see resume” will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Selected candidates may be subject to background and reference checks., Do you possess at least two (2) years of experience evaluating, implementing and maintaining microcomputer hardware and software?, If you answered ‘Yes’ to question #1, please describe this experience in detail and include at which position(s) this experience was obtained. This experience must also be documented in your application. If ‘No’, please type ‘NA’. Please enter relevant experience only. Listing the employer’s name and/or job title only or see resume’ is not an acceptable response.

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Do you have one (1) year of experience in the supervision of others?, If you answered ‘Yes’ to question #3, please describe this experience in detail and include at which position(s) this experience was obtained. This experience must also be documented in your application. If ‘No’, please type ‘NA’. Please enter relevant experience only. Listing the employer’s name and/or job title only or see resume’ is not an acceptable response., Do you have a valid driver’s license in the state of Maryland?

The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

The incumbent in this position may be a member of a covered bargaining unit.