Technical Customer Support Specialist

• Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.

• Records client interactions, including inquiries, complaints, comments, and actions taken.

• Determine information needed from client for research (logs, data dumps, screen prints, etc).

• Analyzing client data to assist clients with configuration issues.

• Creating and running database queries to evaluate data.

• Configuring and testing within the system to make recommendations to clients.

• Identifying and facilitating issue resolution with functional and technical groups., Data Protection: Employees are responsible for safeguarding protected health information (PHI) and personally identifiable information (PII) in accordance with company policies and HIPAA regulations. This includes ensuring that all data is accessed, processed, stored, and transmitted securely.

Do you have experience in Writing skills?, Do you have a Bachelor’s degree?, RAM Health is hiring a Technical Customer Support Specialist. Our ideal candidate has the ability to forge strong customer relations, as well as identify and evaluate business needs. Working as part of the Customer Support team, the Technical Customer Support Specialist must possess strong reading comprehension, plus writing and analytical skills. Related healthcare or software implementation experience is welcomed., * Bachelor of Science or Bachelor of Business Administration degree with a focus in Management Information Systems or Health Care preferred or equivalent experience is preferred.

• 2+years of technical customer service experience.

* Knowledge of the healthcare industry and/or working experience with technology (i.e. UNIX, SQL, etc) is a plus.

• Strong analytical, organizational and communication skills.

• Knowledge of Microsoft Office product suite.

• Ability to work independently or collaboratively as a member of a team.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, This position offers an excellent benefit package that includes medical, dental, vision, 401(k) with match, life insurance, LTD, 5 weeks PTO, and paid holidays.